Windows 10: rapoo bluetooth mouse on Microsoft Surface Pro4 keeps on disconnecting

Discus and support rapoo bluetooth mouse on Microsoft Surface Pro4 keeps on disconnecting in Windows 10 Drivers and Hardware to solve the problem; just got rapoo bluetooth mouse installed but it keeps on disconnecting.. have already asked supplied to replace but same thing happened.. as suggested... Discussion in 'Windows 10 Drivers and Hardware' started by willardCP, Apr 1, 2019.

  1. WILLARDCP
    willardCP Win User

    rapoo bluetooth mouse on Microsoft Surface Pro4 keeps on disconnecting


    just got rapoo bluetooth mouse installed but it keeps on disconnecting.. have already asked supplied to replace but same thing happened.. as suggested from blogs, I have also unchecked the Power Management option under the Bluetooth Marvell AVASTAR bluetooth radio adapter but the disconnection prevails.


    switching on/off is already annoying..


    need assistance from anyone.. thanks a lot


    willard

    :)
     
    willardCP, Apr 1, 2019
    #1
  2. WIM VAN WIEREN
    Wim van Wieren Win User

    Arc Bluetooth mouse not working properly with Surface 3

    Experienced same issue, disconnecting Arc Mouse then reconnect worked fine, but not mouse interaction.

    Below steps worked for me:

    • Remove all Bluetooth connected devices, including Surface Type Cover and Surface Pen.
    • Disconnected the Surface Type Cover then reconnect. It will reinstall tand connect the device.
    • Then Add Bluetooth devices including Surface Pen and last but not least Arc Bluetooth Mouse.

    Everything works fine again.
     
    Wim van Wieren, Apr 1, 2019
    #2
  3. DARLEEN PEN
    Darleen Pen Win User
    Microsoft Surface Mouse

    Hi Monica,

    Issues with using Microsoft Surface mouse are usually occurring due to software and hardware issues. For us to provide an accurate solution, we would need you to answer the following questions:

    • Which build, version and edition of Windows is installed on your computer?
    • What changes have you made to your device before this issue occurred?

    In the meantime, we suggest that you follow the steps provided in this
    link    . It serves as a guide on how to troubleshoot problems with your Bluetooth mouse.

    We are looking forward to your response.
     
    Darleen Pen, Apr 1, 2019
    #3
  4. SSST_EVEN
    Ssst_even Win User

    rapoo bluetooth mouse on Microsoft Surface Pro4 keeps on disconnecting

    Bluetooth mouse wont work

    Since my upgrade to Win10 (from 8.1 Pro), I cannot get my Bluetooth mouse to connect to my PC.

    The mouse will pair, but does not respond after pairing.

    It also keeps in trying to pair.

    Mouse does work on other pc's

    Hardware: Dell XPS13 (win 10 compatible) and a Rapoo 6080 mouse

    Suggestions?
     
    Ssst_even, Apr 1, 2019
    #4
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rapoo bluetooth mouse on Microsoft Surface Pro4 keeps on disconnecting

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