Windows 10: Re-download purchased windows 10 pro upgrade

I recently purchased new Asus Vivo Book laptop, preloaded with Windows 10 Home Edition. Purchased Windows Pro upgrade. Experienced technical problems with laptop. Qualified for a new replacement. Need to download Windows 10 Pro upgrade again. I have order number/receipt and Product Code. I cannot work out how to organize this. Unsure how to communicate with Microsoft.com. Can someone help? Thanks, George

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Can't upgrade from Windows 10 Home to Pro

Hi Bill,

Thank you for posting your query in Microsoft Community. We apologize for the inconvenience caused and will assist you in the best possible ways.

I suggest you to download and create an installation media for Windows 10 Pro form the link provided below:

Download Windows 10

After the installation media is created, suggest you to upgrade to Windows 10 Pro from the installation media. When the upgrade asks for product key, enter the product key purchased for Windows 10 Pro. If it does not accept, suggest you to skip the activation
step. After the Operating System is installed, suggest you to activate by phone by following the steps below:

• Press “Windows key + R” and type “slui 4” and press Enter.
• Select the Region from the list and click Next.
• Call the Toll-Free number provided on top and can activate via phone.

Hope this helps. Keep us posted on the status for further assistance.

 

Windows 10 upgrade problem, no input accepted

I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

I will list some, or hopefully all, of the troubleshooting steps I have tried:

• Move keyboard and mouse to different USB ports.
• Try different keyboard or mouse.
• Restart computer, repeatedly.
• Google for related issues.
• Update Bios, because why not.
• Create boot media and revert to windows 7.

The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.

 

Purchased Windows 10 pro upgrade stuck on working on it

Hi,

Thank you for posting your query in Microsoft Community.

To assist you better, please share the information:

• When exactly does the Windows 10 pro upgrade gets stuck?
• 
  Where did you purchase Windows 10 pro upgrade?
  
• 
  Are you getting any error message?
  

For more information, I suggest you to refer the answer provided by
Cpt Brik, one of the community member from the following link.

Windows 10 Home upgrade to Windows 10 Pro

Please get back to us with the requested information and we'll be glad to assist you.