Windows 10: re-enable device to my university account

I accidently disabled my laptop from my university accounton https://myaccount.microsoft.com/device-list and now I can't use Microsoft 365Office. I get an error code: 135011. I tried enabling my laptop in Azure Active Directory admin center but it doesn't let me click on enable. I tried uninstalling Microsoft 365Office and reinstalling but I get the same error message. Urgent Please help!

:)

 

Device Descriptor Request Fails on my Play-and-Charge Device

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: Run the Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Method 2: Disable and re-enable all the
Universal Serial Bus controllers (USB) controllers.

The USB controllers represent the USB ports in Device Manager.

To disable and re-enable the USB controllers, follow these steps:

a) OpenDevice Manager.

b) ExpandUniversal Serial Bus controllers.

c) Note: You might have to scroll down the list to find this item.

d) Right-click the first USB controller under
Universal Serial Bus controllers, and then click Uninstall to remove it.

e) Repeat the above step for each USB controller that is listed under
Universal Serial Bus controllers.

f) Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and

g) Reinstall all the USB controllers that you uninstalled.



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Re-enable audio device

Hi,

I would be happy to assist you.

Before we proceed with troubleshooting, I would need little information on the issue.

• Are using speakers / head phones to listen to audio?

If you have disabled the audio device, then you might not see it under the list of playback devices. I would suggest you to follow these steps to make sure you see the disabled devices:

• • 
    Open
    Control panel.
    
  • 
    Click Hardware and Sound and then Click on
    Sounds.
    
  • 
    Under Playback tab, right click on the empty area and make sure
    “Show Disabled Devices” has a check mark on it. If headphones/Speakers are disabled, it will now show up in the list.
    
  • 
    Right click on the device and
    Enable it. Click OK.
    

If the issue still persists, try enabling speakers automatically using steps below.

• 
  Go to Settings> Click on themes> Advance sound settings> right click on the speakers or the audio device youo have connected > click on
  Configure device.
  
• 
  Test the sound level you want, click Next.
  
• 
  And configure the audio devices.
  

Hope this helps you. Do reply if you need further assistance on Windows 10.

Thank you.