Windows 10: Re my Canon MG5500 series printer

Discus and support Re my Canon MG5500 series printer in Windows 10 Drivers and Hardware to solve the problem; Hi there, my printer will no longer print anything from my PC & smartphone. To reconnect my smartphone it is asking for a IP or hostname address, how... Discussion in 'Windows 10 Drivers and Hardware' started by Cherie & JasonSmalley, Nov 25, 2018.

  1. CHERIE & JASONSMALLEY
    Cherie & JasonSmalley Win User

    Re my Canon MG5500 series printer


    Hi there, my printer will no longer print anything from my PC & smartphone. To reconnect my smartphone it is asking for a IP or hostname address, how do I find this?

    :)
     
    Cherie & JasonSmalley, Nov 25, 2018
    #1
  2. BRUCEVER PLANCK
    brucever planck Win User

    Canon - Printers - Canon MG5500 series Printer - Error 0x80240017

    keep getting this error code after updates performed. tried disableing antivirus and retrying update still nothing. Canon - Printers - Canon MG5500 series Printer - Error 0x80240017
     
    brucever planck, Nov 25, 2018
    #2
  3. NORM HODNE [MSFT]
    Norm Hodne [MSFT] Win User
    Canon - Printers - Canon MG5500 series Printer - Error 0x80240017

    GaryRouth's suggestion didn't work for me. But I took his lead and used a slightly different process that eventually worked.

    I uninstalled the Canon software in "Programs and Features",

    rebooted my machine,

    then went to Canon's site and downloaded the full package from Canon for my printer,

    extracted the package,

    went to the extracted files and opened the DrvSetup folder,

    ran the DELDRV64.exe utility to cleanup the old software,

    then ran the Setup64.exe to install the Canon software.

    Since I've followed these steps, the printer works and the Windows Update for the printer isn't showing up.
     
    Norm Hodne [MSFT], Nov 25, 2018
    #3
  4. JOHNHOWELLSRE
    JohnHowellsRE Win User

    Re my Canon MG5500 series printer

    Canon - Printers - Canon MG5500 series Printer - Error 0x80240017

    I'm getting Canon - Printers - Canon MB2300 series Printer - Error 0x80240017, same problem. I am still able to use my printer; just a frustrating message. Can't upgrade the firmware on my new printer either. Mutter Canon, mutter Microsoft.
     
    JohnHowellsRE, Nov 25, 2018
    #4
Thema:

Re my Canon MG5500 series printer

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