Windows 10: Re-starting in Safe Mode-Won't take Password

there's some issues. but when I say them,.. you don't say what to do and that is why I am confused. I have things that are not doing what you say they should do. The System Config Box. we need to discuss this first
I am in the elevated account now,
When I was checking the Normal Startup box in the General Tab, then restarting, it would not work, it continued to start in Safe Mode.
So...I then went to the Boot Tab, the top area lists the accounts you have. there are 2. One is the Elevated account,
the other is ...what it is calling, AVG Antivirus Uninstall (C:\Windows) : Current OS;Default OS

OK I hope you are with me
.
In the Boot Tab- when you hit on the Elevated Admin account none of the boxes at the bottom, the boot options, are checked.
But when you hit on the AVG...(which is the one I can not get in) the Safe Mode box is checked.
If you look at post #33 this is the box and place I am talking about.
AND when you uncheck that box in the Boot Options is causes the box on the General tab to go to Selective Startup, all the boxes are checked, but this is what I have going on.
Can you understand what I am saying.?? so far

 

Did you try unchecking the safe mode box for the AVG one and rebooting?

 

yea, when I uncheck it then when it restarts it will not be in safe mode. and here's a lil surprise..I am in my account. I don't know how or why...but I went to the control panel, and went to the users and it showed both accounts and I was able to change the password for MY account, so I restarted but here's what happened, it would ONLY start in safe mode...in both Elevated and in Mine. but the password works to open it. But now it only starts in safe mode
I know this is gonna seem crazy but it acts like the Elevated account is win7 the control panel is win 7 so it's hinky
It's really slow and draggy. what do you think? I wish i could take screen shots so you could see what I am doing.

 

Great! You are in your account, you've been able to change your password.

So you're saying that now, both accounts only restart in Safe Mode? and if you run msconfig, and go to the BOOT tab, how many entries does it show now in the window? One or two? and can you change both of them so that the Safe Boot box is not checked, then click the APPLY button for each?

You can use the snipping tool to take screenshots and paste them here for us to see. Just search for snip and it will popup - pin it to your taskbar for easy access.

 

It shows 2 accounts. when I put it on MY account that is where the safe mode box is checked , so I unchecked it, hit apply and restarted. So now when I look at the at the system config. in the general tab (where it opens) instead of being in Normal Startup I am now in Selective Startup. I did try to change it to Normal but when I do that it causes the safe mode check to appear back in the box in the Boot Tab. (You get what I mean?) SO is it ok for it to start in that selective startup mode?
Besides the above it seems ok / except slow as hell, but isn't that because it's running 2 accounts?? (I hope)

 

Selective Startup is fine. It simply means that certain things are not running at Startup - has nothing to do with the Safe Mode issue at this point.
You need to go ahead and re-hide the elevated Admin Account.
Then get back into your normal admin account and we'll see if we can't fix things for you.

 

What way do I disable it, when I did it before I was not on windows, it was using the usb. How do I turn it off?

 

Use option #1 (step 5) or option #2 (step 4) here:
Enable or Disable Elevated Administrator account in Windows 10 Windows 10 Tutorials

.

 

Fleet, I'm leaving for the night. Would like to give you a couple things to do, since you're several hours behind me:

Open Control Panel, go to System and tell us what it says for Windows Edition (Home/Pro/Education/Enterprise, etc.)

Look in Settings>Apps & features and see if AVG is still showing in there. If so, see if you can uninstall it that way. If it's not there, good. If it is still there, but you can't uninstall it, let us know.

Open an Admin Command Prompt and type
Code: sfc /scannow[/quote] Hit Enter and let it run. We're looking for the result "No violations found". If it says anything else, reboot the system and run it again, up to 3 times.

If you still get errors that can't be fixed, enter this in the Admin Command Prompt box
Code: findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"[/quote] This will put a text file on your desktop called sfcdetails. Post that information here.

In the Admin Command Prompt type
Code: chkdsk /r[/quote] The system will tell you it can't check the disk because it's in use, and would you like it to run at the next boot? Answer Y [then enter], then reboot the system and let the disk check run.


Do you have an empty USB flash drive at least 8gig?
Do you have an external hard drive? Do you have your data backed up on it?
Just need to know this stuff...

 

Ok thx for everything so far, I'll follow your instructions and post information you want. Sleep well.

 

What I did, in the order I did it -

Disabled Elevated Admin.
Removed AVG / with no problems
Ran both scans / no problems on either
Ran a scan with Windows Defender / nothing found

I looked in Control Panel/System here's what I got-
Windows 10 Enterprise 2015 LTSB
64bit x64Based Processor

I have many USB's - 5=8G and 1=16G (no shortage there)
I do not have an external drive

I do not have any backup, because when I try to do it I get confused, frustrated then I give up (I know *Eek)
I have access to another new...win 10 home pro 64bit/Dell that I can use to download or research on and a Samsung Galaxy Tab 3 (oldie but goody)

Here's what it does now.
when I start up, it asks me which user and these are the choices it gives
Windows 10
or
AVG Antivirus Uninstall

the Win 10 is/or was the Elevated Admin. Account but not sure what it is now, I haven't picked it
I pick the AVG Antivirus Uninstall and it is my User account I have to put the changed password in and it opens with no issues.
When I am in my desktop some things do not work,.. like the start button and in the Control Panel it does say, in the Backup heading, Backup and restore Windows 7, so not sure bout that, ?
I will be cleaning my gutters today *cry I am not thrilled at the idea. But will come back every hour or so to see if you have posted. Thanks so much!

 

Hi fleet420

Here is what I think I would do. You may wish to wait for a second opinion. This all started when you said you uninstalled AVG. You then said you ran a cleaner ( I avoid cleaners myself) and I think it corrupted the uninstall. Likely AVG would have at some point asked for a restart to get at files locked by Windows, the restart would have released them. AVG realized something went sideways and failed to safe mode.

So I would download the AVG Remover program found at this link. Maybe even down load on your other machine.

Download tools and utilities | AVG

I would then boot to safe mode (yes I know this sounds like trouble) and I would run the AVG Remover exe and then I would boot back to Normal start up.

To get to safe mode I would hold the shift key down and left click restart. Windows will restart with the Advance Startup Options, tutorial attached.

Boot to Advanced Startup Options in Windows 10

Once windows restarts click Trouble Shoot, then Advance Options, then Startup Settings, then Restart in lower right corner and finally selection 5) Safe mode with networking.

Run AVG Remover exe.

Restart computer.

As I said you may wish to see what others have to say. If this fails I think I would trying the in place repair. I'm getting ahead of myself. One step at a time.

 

wow, let me quickly add this, when I start it, it stops briefly at the page with those 2 users. If I do nothing it will go straight to my password protected account.
When I looked in the Control Panel to see if I could manage other users, there were none, only my account we fixed, which i did rename because it needed a name. so. let's see what the general opinion is then we do it. wow that's a lot to take in. Have to print that out. wheew we.
Thank You
oh
wait a minute,...did you say,.......Repair Shop *Eek*Eek NOoooo

 

Okay good. thank you.

Thanks.

We can help you with a backup, but you'll need an external drive for that.

Okay.

I think, you should log out of AVG Antivirus Uninstall and try going into the Windows 10 account. See what's in there. Are all your files and documents there as well?

 

and I didn't say repair shop, I said in place repair. (another process)