Windows 10: Reactivating Windows10 after hardware change

My previous motherboard was faulty and completely bricked shortly after I got it. My Win10 Pro key was given to me through a custom PC retailer for me to activate on my system. I activated it with no issue before the motherboard failed.


I've installed a new motherboard and things are running great. I attempt to activate Win10 on the updated machine and I am only given prompts that my key is invalid, which it is not. I am also not given a prompt about upgrading hardware either. My version of windows is NOT OEM.


I call customer service, I tell her my situation. I cannot use a key on two devices at once, which I understand. I tell her my motherboard bricked, it is no longer functional in the least, and that I need Win10 reactivated. I give her my key, it's confirmed, and she ends up telling me I need to REpurchase Win10 because my key has been used too many times and she sends me off. She didn't seem to understand what a motherboard was or that I no longer have any access to using it as intended it at all. So I cannot simply deactivate Windows using that motherboard and transfer. The only thing it's good for now is a paperweight.


I have proof of a bricked motherboard as well as proof of my new one.


What do I do? Try another round at customer service, buy a new product? Thanks for any help.

:)

 

Windows 10 reactivation on hardware changes

Hi Florea,

It is possible that Windows won't be able to identify your computer correctly that is why the operating system is not activated. To address your issue, we suggest that you follow the steps in this
article on how to reactivate your Windows 10 after a hardware change.

Let us know if you need further assistance.

 

windows 10 reactivation after hardware change

I just changed motherboards, and When I follow the the steps listed in the "reactivate windows 10 after hardware change" support page, it gives me the message "unable to activate windows" message after I sign in and identify my device,
with no error code, just a subheader that says "can't activate windows 10 on this device, try again later."

 

Windows 10 won't reactivate after a hardware change

I changed a lot of the hardware on my device recently, however I followed the steps on the Microsoft support page to get my computer ready for the hardware change so that I could reactivate Windows 10 after I changed the hardware. However, now it won't reactivate,
and has the error code 0xC004F025, and when I try to troubleshoot it says "We can't reactivate Windows on this device. Try again later."

My Windows 10 was a free upgrade from Windows 7.