Windows 10: Realtek/Audio problems with new computer Asus TUF Gaming (565GE-AL365)

Hi, I already posted on another forum but got no answers, so here's the link for full details :

Realtek/Audio problems with new computer Asus TUF Gaming (565GE-AL365) | TechPowerUp Forums

In short, I bought a new laptop with no OS, installed windows with a USB + activation key from my uni. Got no problems at first (or didn't notice). I used a program to update my drivers (www.driverscloud.com) (I've been using this for ages with no problems. A friend of mine got the same laptop, used driverscloud with no issues).

Then I tried to use Discord with friends and noticed that my microhpone wasn't recognized (Hyper X Cloud I). As I faced a similar problem on an old laptop, I guessed that I needed to update audio drivers. It's also worth noticing that the sound was coming from speakers and headset.

So I tried to download realtek drivers and it didn't go well, tried several, had no sound at all at some point, only from the speakers, ...

Please refer to the other thread for informations as I got more into details.

As of right now, the driver in use is named Realtek(R) Audio and its version is : 10.0.18362.356
Isn't it a generic windows audio driver?

Sound is working but microphone isn't. Since it's a laptop with a single jack, I use an audio splitter coming from Hyper X.

Any help would be appreciated.

Maxime

EDIT :
I also got a driver named Nvidia Virtual Audio device (Wave Extensible) (WDM). Could it be the issue?

:)

 

Realtek/Audio problems with new computer Asus TUF Gaming (565GE-AL365)

If you see microphone meter lighting up but not hear it, then unmute microphone playback.

 

Realtek/Audio problems with new computer Asus TUF Gaming (565GE-AL365)

Hi, I already posted on another forum but got no answers, so here's the link for full details :

Realtek/Audio problems with new computer Asus TUF Gaming (565GE-AL365) | TechPowerUp Forums

In short, I bought a new laptop with no OS, installed windows with a USB + activation key from my uni. Got no problems at first (or didn't notice). I used a program to update my drivers (www.driverscloud.com) (I've been using this for ages with no problems. A friend of mine got the same laptop, used driverscloud with no issues).

Then I tried to use Discord with friends and noticed that my microhpone wasn't recognized (Hyper X Cloud I). As I faced a similar problem on an old laptop, I guessed that I needed to update audio drivers. It's also worth noticing that the sound was coming from speakers and headset.

So I tried to download realtek drivers and it didn't go well, tried several, had no sound at all at some point, only from the speakers, ...

Please refer to the other thread for informations as I got more into details.

As of right now, the driver in use is named Realtek(R) Audio and its version is : 10.0.18362.356
Isn't it a generic windows audio driver?

Sound is working but microphone isn't. Since it's a laptop with a single jack, I use an audio splitter coming from Hyper X.

Any help would be appreciated.

Maxime

EDIT :
I also got a driver named Nvidia Virtual Audio device (Wave Extensible) (WDM). Could it be the issue?

 

Realtek/Audio problems with new computer Asus TUF Gaming (565GE-AL365)

(1) download 8716 from asus website.
(2) unzip the file
(3) run the batch as admin

check device manager to see if you have this





If yes, then run Microsoft Store to download the realtek app

(4) go to Microsoft update catalog, search for "realtek 1903 media" and download the latest 8773 driver. Unzip the file and install using device manager.

(5) go to Microsoft update catalog, search for realtek 1903 and download the latest software component Hardware Support Application which is something like 11.0.6000.195 (the larger 15.5 mb download) Unzip the file and update ALL realtek software components (in your case 4 software components) using device manager.

(6) run the Microsoft store, go to get updates and the store app will download the latest realtek app.

(7) all your audio features will be assessed by the realtek audio console (or control) app.