Windows 10: Realtek Driver - Headphones Don't Work

I realized a few weeks back my headphones stopped working. Realtek HD audio manager does not display a headphone device. They originally worked. After digging around all this time, I think the headphones originally worked because the Win 10 driver was originally in use, and I later installed HD audio manager. I determined this by deleting the device and rebooting. It then works again. After reinstalling the Realtek driver the problem came back . Strange thing is I always get a Realtek notification when I plug in and unplug the headset. But sound stays on the speakers. All the drivers I installed indicated that they support my old HP 6300 ALC221 codec. AM I missing something ?

Thanks
Duff

:)

 

Headphones not working and Realtek HD Audio Manager

Hello,

Thank you for updating us on the above issue.

Please reply:

• Did you check if your headphones work on other device?
• Did you check if your headphone drivers are detected under Device manager?

I suggest you to check if similar issue persists on connecting the same headphones to another computer. If the issue does not persists, I suggest you to check if the headphone drivers are detected under Device manager by following the steps below:

• Press Windows logo + X keys on the keyboard select
  Device Manager from the options.
• Expand Audio inputs and outputs option and check if the headphone drivers are visible in the window.
• Right-click on the headphone driver and select Update this software
  option.
• Follow the on-screen instructions and wait for the update to complete.
• Close the window after the update is complete and check if the changes are effective.

If the headphone drivers are not visible, I suggest you to download and install the latest and most compatible driver software from the device manufacturer’s website and check if the issue is resolved.

Write to us with the status of the above issue for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.

 

Headphones don't work with RealTek drivers and Windows 10

Well, it looks like RealTek JUST released a new driver as of this writing - 10/12/2015.

6.0.1.7628

Installed it and now my headphones work.

Forum discussion for reference:

Latest Realtek HD Audio Driver Version - Windows 10 Help Forums

Download:

ftp://ftp3.realtek.com.tw/Realtek/GeneralRelease/7628_PG435_Win10_Win8.1_Win8_Win7_WHQL.zip

username : spcust

password : hwwk758z

 

Headphones do not show up when Realtek is installed

OK, so this happened to me on my laptop. It wanted to use the realtek drivers no matter what. Let me show you what to do.
Step 1. Open the start menu and type 'Device Manager' in the search bar. Click on the result.

Step 2.

You'll see this window appear.

Step 3.

Expand the 'Sound , video and game controllers' category.

Step 4. Find 'Realtek High Definition Audio' in the list, then right click it and select Properties.

Step 5.

Click on the 'Driver' tab near the top of the window.

Step 6.

Now click on the button that says 'Roll back driver'.
If the button is dimmed, make sure your Realtek drivers are currently installed.

Step 6. If you did it correctly, the system should ask you to restart to finish. If it does then you finished the tutorial correctly!
Once restarted, Open device manager again using step 1. Expand the 'sound, video and game controllers' category again.

Step 7. If it says 'High Definition Audio Device' then you did it right. Here's a pic for example purposes: