Windows 10: Rebooting during power save mode Surface 4 / windows 10 - 1903

Hello,


My laptop has problem only during power save mode. it was automatically reboot wehn I back to my desk.

Please help me to check dmp logs


https://onedrive.live.com/?id=498A492336B4CE34%212712&cid=498A492336B4CE34


PROCESS_NAME: SystemSTACK_TEXT: ffffb780`ff01ed90 fffff805`5403c7bd : fffff805`00000001 ffffffff`00000008 fffff805`ffffffff 00000000`00000002 : nt!KiSwapContext+0x76ffffb780`ff01eed0 fffff805`5403b644 : ffffdd8f`7b2f3040 fffff805`00000000 00000000`002c48c8 00000000`00000000 : nt!KiSwapThread+0xbfdffffb780`ff01ef70 fffff805`54036400 : ffffdd8f`0000001e ffffdd8f`00000000 00000000`00000000 00000000`00000002 : nt!KiCommitThreadWait+0x144ffffb780`ff01f010 fffff805`6ce2d09f : ffffdd8f`a87b5000 00000000`00000000 ffffb780`ff01f0d8 ffffdd8f`00000002 : nt!KeDelayExecutionThread+0x4c0ffffb780`ff01f090 fffff805`6ce2d697 : ffffffff`ffffd8f0 ffffffff`ff63c000 ffffdd8f`a87b5000 00000000`00000000 : mslldp!lldpWaitForTxCompletion+0x8fffffb780`ff01f0d0 fffff805`580ebd02 : ffffdd8f`8fd0b9a0 ffffdd8f`ab1a2aa0 ffffb780`ff01f300 ffffdd8f`8fd0b9a0 : mslldp!lldpProtNetPnPEvent+0x1d7ffffb780`ff01f100 fffff805`580ebe3f : 00000000`00000008 ffffdd8f`ab1a2aa0 ffffdd8f`8fd0b9a0 ffffdd8f`ab1a2aa0 : ndis!ndisInvokeNetPnPEvent+0x82ffffb780`ff01f170 fffff805`5811c187 : ffffdd8f`8fd0b9a0 ffffb780`ff01f2f0 ffffdd8f`ab1a2aa0 ffffdd8f`8fd0b9e8 : ndis!ndisDeliverNetPnPEventSynchronously+0xdbffffb780`ff01f1f0 fffff805`580f9f19 : ffffb780`ff01f460 ffffb780`ff01f4d9 ffffb780`ff01f460 ffffdd8f`ac60c1a0 : ndis!ndisPnPNotifyBinding+0x13fffffb780`ff01f3f0 fffff805`5810e075 : ffffdd8f`ab1a2aa0 fffff805`580ede62 fffff805`54000000 fffff805`545fd201 : ndis!ndisPnPNotifyBindingUnlocked+0x35ffffb780`ff01f440 fffff805`5810df4d : ffffbb0f`290a6530 ffffbb0f`290a6530 00000000`00000000 ffffb780`ff01f6a0 : ndis!ndisPauseProtocolInner+0x79ffffb780`ff01f540 fffff805`580fd114 : 00000000`00000001 ffffb780`ff01f6a0 ffffdd8f`ac60d590 00000000`00000000 : ndis!ndisPauseProtocol+0xb1ffffb780`ff01f5a0 fffff805`580f13c0 : ffffdd8f`ac60c1a0 ffffdd8f`ac60c1a0 ffffdd8f`ac60d608 ffffdd8f`ac60d590 : ndis!Ndis::BindEngine::Iterate+0xbcacffffb780`ff01f720 fffff805`580ec409 : ffffdd8f`ac60d590 ffffdd8f`a87b7000 00000000`00000000 00000000`00000000 : ndis!Ndis::BindEngine::UpdateBindings+0x98ffffb780`ff01f770 fffff805`580ec2c8 : ffffdd8f`ac60d590 00000000`00000000 ffffdd8f`ac60d590 fffff805`580ec8eb : ndis!Ndis::BindEngine:ispatchPendingWork+0x75ffffb780`ff01f7a0 fffff805`58044768 : ffffdd8f`ac60c1a0 ffffdd8f`a87b7010 ffffdd8f`a87b7020 ffffdd8f`a87b7010 : ndis!Ndis::BindEngine::ApplyBindChanges+0x54ffffb780`ff01f7f0 fffff805`5800280d : ffffdd8f`ac60c1a0 ffffdd8f`a87b7010 fffff805`580bc6c8 ffffdd8f`ac60c1a0 : ndis!ndisPrepForLowPowerCommon+0x41f2cffffb780`ff01f8e0 fffff805`5804504f : 00000000`00000800 ffffdd8f`a87b7010 ffffdd8f`ac60c1a0 ffffdd8f`a87b7010 : ndis!ndisPrepForLowPower+0x1dffffb780`ff01f930 fffff805`580038b9 : 00000000`00000000 ffffdd8f`ac60c1a0 ffffdd8f`a87b7680 ffffdd8f`a87b7680 : ndis!ndisSetDevicePower+0x41cbbffffb780`ff01f9a0 fffff805`58009e84 : ffffdd8f`a87b7010 ffffdd8f`86759540 ffffdd8f`a87b7680 ffffdd8f`ac60c1a0 : ndis!ndisSetPower+0x91ffffb780`ff01fa00 fffff805`5417a4ff : ffffdd8f`ac60c050 ffffb780`ff01fae0 00000000`00000000 ffffdd8f`a87b7010 : ndis!ndisPowerDispatch+0x114ffffb780`ff01fa60 fffff805`5412a7b5 : 00000000`00000000 ffffdd8f`7b2f3040 fffff805`5417a320 00000000`00000000 : nt!PopIrpWorker+0x1dfffffb780`ff01fb10 fffff805`541c8b5a : ffffa480`253c6180 ffffdd8f`7b2f3040 fffff805`5412a760 00000000`00000000 : nt!PspSystemThreadStartup+0x55ffffb780`ff01fb60 00000000`00000000 : ffffb780`ff020000 ffffb780`ff019000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x2aSTACK_COMMAND: .thread 0xffffdd8f7b2f3040 ; kbSYMBOL_NAME: mslldp!lldpWaitForTxCompletion+8fMODULE_NAME: mslldpIMAGE_NAME: mslldp.sysIMAGE_VERSION: 10.0.18362.1049BUCKET_ID_FUNC_OFFSET: 8fFAILURE_BUCKET_ID: 0x9F_3_mslldp!lldpWaitForTxCompletionOS_VERSION: 10.0.18362.1BUILDLAB_STR: 19h1_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {634903ae-48a9-bb2f-4afb-dd891b518ed1}Followup: MachineOwner




Many thanks

Joseph

:)

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?

 

Surface Pro 4 continuous reboot loop after windows update 1903

I have a Surface Pro 4 which is in a continuous reboot loop after windows update 1903. Ive tried the hard restart, and holding down the power button with the volume up button, disabled the secure boot, disabled TPM etc. with no avail. It still goes into
the continuous loop and i cant get it into safe mode. How do i fix this? if this is such a common issue with the microsoft upgrade how come there hasnt been more done for this?

 

How can i listen to music while Surface Pro 4 is sleeping?

Hi Santiago,

Thank you for posting your query in Microsoft Community.

I understand that you wish to listen to music in sleep mode.

Sleep is a power-saving state that allows a computer to quickly resume full-power operation (typically within several seconds) when you want to start working again. Putting your computer into the sleep state is like pausing a DVD player—the
computer immediately stops what it’s doing and is ready to start again when you want to resume working. In Sleep Mode you cannot listen to music.

Step 1: You may try the option turn off the display in power options, to turn off the display and listen to music.

To choose when Windows turns off the display:

• Type Power options in the search box on the task bar, and select the same
• On the Select a power plan page, in the task pane, click
  Choose when to turn off the display.
• On the Change settings for the plan page, next to Turn off the display, choose the display and sleep settings that you want to use.
• Click Save changes.

Step 2: I suggest you to follow the steps, from the below article and check if it helps.

Troubleshoot Surface Pen (Surface Pro 4 version)

http://www.microsoft.com/surface/en.../troubleshoot-surface-pen-pro-4?os=windows-10

Kindly let us know if you need any further assistance, we are glad to assist you.