Windows 10: Receiving error message when trying to accept family invitation

Discus and support Receiving error message when trying to accept family invitation in User Accounts and Family Safety to solve the problem; I'm trying to add my child to my account. I've successfully added one child, but can't add another. My husband is also using the family account, but... Discussion in 'User Accounts and Family Safety' started by BigMacAM, Feb 15, 2019.

  1. BigMacAM Win User

    Receiving error message when trying to accept family invitation


    I'm trying to add my child to my account. I've successfully added one child, but can't add another. My husband is also using the family account, but he's not appearing on my list of family members.


    I've tried looking at other forums, but nothing is resolving this problem.

    :)
     
    BigMacAM, Feb 15, 2019
    #1

  2. Accepted family invites not displayed

    Hi

    I have sent invites to my children to add them to my family. They have received the email and accepted the invite but this is not shown on the family page.

    The status for both children still displays 'Invitation sent to their email. When they accept, they'll join your family.'

    I also am not able to access security settings for them.

    Why is my account not showing accepted invitations?
     
    StanCitrine, Feb 15, 2019
    #2
  3. Valsgoal Win User
    Child unable to accept invitation

    I just got my brand new laptop with Windows 10 already on it. When attempting to add my daughter as a child user I followed the steps, sent her an invite, which she did receive and clicks on [accept invite] but in the next step where it asks if she wants
    to join the family, she gets this message: "Try another page. This link isn’t working.".

    I've read other posts from other users and they seem to have gotten this same message when the invite went unanswered past the 14 days. This is NOT the case here. The laptop is new as of today. The invite was extended today. The invite acceptance was
    being done today.
     
    Valsgoal, Feb 15, 2019
    #3
  4. Receiving error message when trying to accept family invitation

    Invitation sent to their email address. but even when they accept the message is not updated online

    Hi,



    Thank you for posting in Microsoft Community.



    Sorry for the inconvenience caused to you. I’ll certainly help you with this.

    There could be a corruption with the Family Safety settings. I suggest you to remove and re-add the account.

    Follow these steps:

    • Go to
      https://account.microsoft.com/family#/
    • You will see the child account listed with a message saying that the invitation has been sent.
    • Click on Remove option and select the child account with the "invitation has been sent" message.
    • Click the Add option and re-enter your child's email address.

    Also try the suggestions provided by k_zed on November 28, 2015
    to a similar issue in the following link.

    Invitation to join family not received



    Hope this will help you. Keep us posted with the status of the issue to assist you further.



    Thank you.
     
    Azaruddin Syed, Feb 15, 2019
    #4
Thema:

Receiving error message when trying to accept family invitation

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