Windows 10: recent Asus update problems

I recently heard a new posting that some Asus updates brought some malware with it. One of our laptops is a basic Asus model

and went black about the same time ...a couple weeks ago. Any news on this...?

:)

 

Asus AC68 PCI-E Wireless adapter not working after Windows update (Code 38)

As the title suggests, after the most recent Windows update (brought my version of Windows to 1803), my Asus AC68 PCI-E Wireless adapter ceased to function. According to Device Manager, it was a "code 38" error (Windows cannot load the device driver
for this hardware because a previous instance of the device driver is still in memory.)

Multiple searches have suggested that this is because of an issue with AMD processors, but this is not my situation as I have a Intel based processor.

I have attempted the following troubleshooting steps (without success)

• Uninstall and reinstall the driver
• Use to "PCI lock" function in msconfig
• Restore my computer to a previous state
• Delete the Asus software
• Change PCI port of my card

The only step I could take that did work was to restore a previous version of Windows (it brought me back to version 1709). So, for the moment my card works again, but my PC wants to update again, and I feel like this whole process will begin again if I
do so. For the record, I have already been in touch with Asus support, and they have been less than helpful (some of the steps taken above were at their suggestion). Thank you in advance for any advice.

 

ASUS Touchpad not working

Hi Cyril,

There's a possibility that you're getting this concern due to an out-dated driver. For us to better assist you, we'd like to ask a few questions:

• Were there any recent changes prior to the issue?
• What troubleshooting steps have you tried so far?

In the meantime, we suggest that you check if ASUS Touchpad is enabled on your device. To do that, you may follow these steps:

• Type Settingson the search bar and press Enter.
• Select Devices.
• Click Mouse & touchpad.
• Select Additional mouse options on the right pane.
• Choose Device Settings (some called ELAN) pane, check Yes/No of Touchpad. If
  No, click Enable and select OK.

Let us know how it goes.

 

Bluetooth not working on ASUS laptop

Hello,

There are several factors that may cause this issue. To better assist you, we suggest that you answer the following questions:

• Have you made any recent changes on your device prior to this issue?
• Have you tried disabling and enabling the Bluetooth using the Control Panel? (Not turning off and on)
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you run the Bluetooth troubleshooter by:

• Select the Start button, then select Settings > Update & security > Troubleshoot.
• Under Find and fix other problems, select Bluetooth > Run the troubleshooter.

Looking forward to your response.