Windows 10: Recent Problem Opening Pictures with the Photos App

Just a few days ago I started having issues where I would open an image with the Photos app and it would take a while to load and then would just give me a black window. I try again, sometimes I get the same black window after a long load and other times the picture shows up but still after a long load. However, once the picture is visible I can freely scroll with the left and right arrow keys to other pictures with zero loading issues.

Anyone else experiencing this problem? I did recently do an optional update so that may have something to do with this. But I'd appreciate any help if someone knows how to solve this or any information about this issue.

Thanks for reading.

submitted by /u/ChariotRider94
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:)

 

Windows 10: Photos App is not working while opening pictures.

Hi Lowana,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if photo app is corrupt or there is change in photo app settings.

To assist you better, please provided us the information below:

• Have you tried to checked the issue by opening pictures present in the external USB drive?
• Have you made any changes in the photo app prior to the issue?

I recommend you to follow the steps below to run Windows Store apps troubleshooter and also check if you are able to access photos app through search bar.



Step 1: I suggest you to run Windows Store apps troubleshooter from the below Microsoft Help Article and check if it helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Step 2: I recommend you to check if you are able to access Photos app through search bar.

1. Click on Search bar.

2. Type "Photos" without the quotes in the search bar and click on it.

3. Then check if you are able to open the app.

Please get back to us with an update on issue with opening pictures through photos app, we will be happy to help.



Thank you.

 

Can't open pictures

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are getting error when trying to open Pictures on your computer. I'll certainly assist you with the issue.



However, please let us know:

• May I know the default application that is set to open pictures?
• Which build version of Windows 10 is installed on the computer?

It could be possible that the application set to open pictures is not working properly. If Photos app is set as the default application to open pictures, I would suggest you to refer the troubleshooting steps mentioned in the article

Fix problems with apps from Microsoft Store.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Can not open jpeg photos with windows 10 (after deleted the pre-installed "Photos" app)

Hi,

Thank you for posting your query on Microsoft Community.

I would like to inform you that if you delete photos app, the pictures that you like to access will open in Windows Photo viewer or the applications which supports the respective format. To open certain images with the apps that you prefer, you will have
to customize it.

I suggest you to try the steps provided below.

• • Right click on the pic that you would like to view.
  • Click on Open With.
  • Click on Choose another app.
  • Choose the app accordingly.
  • Place a check mark on Always use this app to open.jpeg.

I would also like to inform you that even .jpeg pictures can be open with paint application. To check whether the picture is .jpeg format. I suggest you to right click on the picture and click on properties.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.