Windows 10: Recent Update Killed My Laptop

Hello,


As with many other, the recent update has killed my laptop with Windows updated recently. Here is all I get after the update:


I start my computer up. I get the black screen with the spinning circle for a period of time that is way longer than it should be.


My background that I have saved for my start up window appears, and the cursor is visible and can move around.


The loading time to my login screen is several minutes. Login screen finally loads.


I enter my numeric password, and my screen goes to black, looking like its loading.


The screen has power, but stays black for an undetermined about of time.


Then, one of two things happens:


- the laptop just shuts down

- the laptops appears to try and restart itself, and shuts down eventually


I cannot access my system to try and uninstall the latest update

I cannot restart in safe-mode from the login screen to try and uninstall the latest update

I cannot use my laptop in any way, shape, or form...


So my question is how can I get this fixed by Microsoft, as they have admitted that the update is the issue with my laptop and other peoples PC's?

:)

 

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Hi Francisco,

Thank you for posting your query on Microsoft Community. Let me assist you.

Provide us with the below details for better clarity on the issue.

• Are you getting any error message or black/blue screen?
• Which update was installed on your computer?

I suggest you to boot Windows low resolution mode and then update the Display drivers on the system.

Step 1: Boot the system in Low resolution mode.

To enter into Low resolution Mode in Windows 10, follow the steps given below.

• Click on Start icon and go to Settings.
• Select Update and Security and click on Recovery.
• Click on Advanced Startup.
• Click Troubleshoot.
• Click Advanced Options.
• Click Windows Startup Settings.
• Click Restart.
• Select Low resolution Mode from the list.

Step 2: Update the display drivers from the Device Manager.

I suggest you to update the display drivers on your computer and check if it helps. Refer the below steps to update the driver.

• Press “Windows + X” and select Device Manager.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Update.
• Follow the onscreen instructions to update the driver.
• Restart the computer and check if the issue is resolved.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.