Windows 10: Recent Windows update causing videos to not play

So I had a windows update and after it videos would not play. The audio plays but the video is just a blank green screen or sometimes the video won't play at all

:)

 

Videos won't play- "This item is in a format we don't support. Oxc1010103"

Hi,

To assist you better, please answer the following questions:

• Which is the media player you are trying to play the video?
• What is the format of the video file you are trying to play?

I suggest you to run the video in the Windows media player
and check.

If the issue still persist, you may check for any pending updates and install it, then check if you can play the video. To check for the update and install the updates, please follow the below steps:

• Go to Start menu, and type Windows updates and press Enter.
• Click on Check for updates, Windows will check for any pending updates and shows on the screen after this. Select install to install the updates.

Hope you could play the video.

Get back to us for further queries, we will be glad to help you.

 

VIDEOS WILL NOT PLAY!

What kind of video card do you have? Do videos play in any other players?

If not, then it's your video driver that needs to be updated. Normally, if its only online videos that don't play it would be the Flash player, etc missing. With having the latest stable flash and shockwave players installed and the latest codecs, they should
play fine after restarting the laptop after the installations.

YouTube, Netflix, and virtually any video files play fine on my Win 10 Pro.

Please confirm that you have Flash Player, Shockwave Player and the K-Lite Mega Codec pack installed.

Just for another suggestion, try installing Iobit Driver Booster. See if your video driver has an update.

Also, if you just recently updated the video driver and it worked previously but not now, you need to roll back the driver. To do that with Win10, type in Device Manager in, the Cortana search box next to the Start button, click on it to run, click on Display
Adapters and you will see what kind of video card you have. You can right click on that, Click Properties and check the date of the latest driver installation. If it's very recent, select Roll Back Driver and once done, Restart and try to play your videos
again.

I know this seems like multiple steps but, these are definite troubleshooting steps. It's much faster to either update or roll back a driver rather than the full OS.

 

video playback issue after windows 10 update

Hi Mark,

Corrupted software and/or driver issues could be the reasons why you're experiencing problems when playing videos. We suggest that you try these steps, then check if the issue persists:

• Run the the
  Video troubleshooter. This will automatically diagnose and fix issues with playing videos.
• Update the display drivers.

Feel free to update us on the result.