Windows 10: Reconnect gray microsoft surface ergonomic keyboard

Discus and support Reconnect gray microsoft surface ergonomic keyboard in Windows 10 Drivers and Hardware to solve the problem; I changed the batteries, removed from the devices connected to bluetooth and I still cannot reconnect the keyboard. It is not discoverable. I also need... Discussion in 'Windows 10 Drivers and Hardware' started by DianaMejias, Oct 10, 2019.

  1. Reconnect gray microsoft surface ergonomic keyboard


    I changed the batteries, removed from the devices connected to bluetooth and I still cannot reconnect the keyboard. It is not discoverable. I also need a manual. Thank you

    :)
     
    DianaMejias, Oct 10, 2019
    #1
  2. Argel Obm Win User

    Issues with Surface Ergonomic Keyboard

    To isolate the concern, is your computer also freezing when you're not using the new keyboard? This is for us to know if the issue is being caused by the keyboard or a program on your computer.

    In the meantime, kindly uninstall the Surface Ergonomic Keyboard drive, and then re-install it. To do this, follow the steps below:

    • (Make sure the Surface Ergonomic Keyboard is connected) Right click the Start button.
    • Click Device Manager.
    • Expand Keyboards.
    • Look for the driver of the Surface Ergonomic Keyboard. Right click the Surface Ergonomic Keyboard driver, and the choose,
      Uninstall.
    • On the Confirm Device Removal dialog box, click the
      Delete the driver software for this device
      option to delete the driver package that was used for the device.
    • After deleting the driver, visit this
      link
      and download the driver software.
    • After downloading the driver software, run it to install.
    • After installing the driver, restart your computer.
    • After restarting, observe if your computer will freeze after waking up the Surface Ergonomic Keyboard.
    After performing the steps, kindly share with us the result.
     
    Argel Obm, Oct 10, 2019
    #2
  3. Rey Cam Win User
    Issues with Surface Ergonomic Keyboard

    Hi Eric,

    Reading on this thread, I see that you have previously done necessary steps to resolve the issue with a Microsoft forum moderator. At this point, since we are working on a Surface Ergonomic keyboard, it will be best to refer you to our

    Surface Answer's Desk
    for better assistance.

    Also, since you have just recently purchased the Surface Ergonomic keyboard, let me also provide you a
    link for a possible product exchange.

    Feel free to post back if you will need further assistance.
     
    Rey Cam, Oct 10, 2019
    #3
  4. Eric_747 Win User

    Reconnect gray microsoft surface ergonomic keyboard

    Issues with Surface Ergonomic Keyboard

    Thanks. Answers below:

    • Does the issue occur when using the keyboard on another Windows 10 computer?
    I have not tried on another computer.

    • When the computer freezes, have you checked if you can move the mouse pointer or if you can type using the built-in keyboard of your laptop?
    No I cannot move the mouse pointer or type with the built-in keyboard of the laptop.

    • Does the issue occur when using the built-in keyboard of your laptop?
    No, only when "waking" the surface ergonomic laptop after not using for a few minutes.

    • What is the model of your laptop?
    It's a Dell Latitude 6330
     
    Eric_747, Oct 10, 2019
    #4
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Reconnect gray microsoft surface ergonomic keyboard

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