Windows 10: Recordable DVD not recognized

Reggie04 · Feb 17, 2022

I am using an old laptop with Windows 8 on it. I am trying to view DVDs I recorded home movies on a few years ago. Windows Media Player and Toshiba Media Player do not recognize the dvds, or if it does, it says it is blank. Even on my computer, looking at the dvd drive, it does not play what I know is on the dvd. Help!!!

:)

Junaid_A · Feb 17, 2022

Install CD RECORDER GP 50 - Windows 10

Hi Bernie,

Thank you for writing to Microsoft Community forum.

What is the model of the PC?

I suggest you to go through the Hardware Installation section in the
Owner’s Manual
to know to install the CD recorder. If the drive is not recognized by Windows after installing, try the troubleshooting steps listed in
Your CD or DVD drive is not recognized by Windows or other programs.

Hope it helps.

Regards,

DellySheCorte · Feb 17, 2022

CD/DVD drive not recognized

First, try inserting a disc in the drive, does it spin up?
--Yes, I put a blank CD in, and it spins up.

A few other suggestions

Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.

--Yes, I've uninstalled it and waited. Tried this with the CD in. Nothing happened after a few minutes, so I did the Scan for Hardware changes. Still Unknown Device. I've even tried updating and grabbing the drivers off the HP site, updating those drivers didn't help. Tried the update drivers, didn't fix the issue.

You might also want to check File and Folder options in File Explorer
press the blue file menu,
select Change folder and Serach options
select the View tab
is show empty drives selected?

---This was hidden. I've unhidden it as in the screen shot of my folder options.

It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)

If it is an unknown device -post the General tab and the Details.
On the Details tab, select Hardware IDs from the drop down box

---Posting pictures.

I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

--Installed WIN 10 with this drive, it worked until 10 was installed.

If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

Follow instructions in the service manual for your device or on the mfr website.
Click to expand...

---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.

Ryan Fra · Feb 17, 2022

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

Type troubleshooting on the search box.

Click View all.

Select Recording Audio.

Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

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