Windows 10: Recover bit locker key

We purchased a Dell Inspiron 3583 computer for my nephew a little more than 3 years ago. His computer does not recognize the power cable and will not charge the battery, though it does run. He asked me to fix it. In doing so, I ran popular anti-virus software which located several viruses not related to the power cable problem and needed a reboot to remove them. Upon rebooting, Windows will no longer start.My problem is that I have no choice than to restore Windows but to do so I need the bit locker recovery key. I was told by Dell that the key could be located on the Microsoft account assoc

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Bit locker key

Bit locker won’t except any of the keys from my Microsoft account. What’s the next step to get it unlocked?

 

Bit Locker Recovery Key

Hello Sylvia,

Thank you for writing to Microsoft Community Forums.

Please provide some additional information, so that we can assist you better.

1. What is the error message appears when you’re trying to enter a Bit locker key?
   
2. What is the version of Windows 10 you have installed?
   
3. What is the make and model number of your computer?
   

Issues might be happening because of entering Incorrect Bit Locker recovery key. Bit Locker key password will be a 48-digit alpha numeric characters.


However you may refer this article on how to find
Bit Locker recovery key.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes or No’.

Harish

Microsoft Community – Moderator

 

Bit Locker Key

Daughter laptop requesting bit locker recovery key.

She didn't change anything.

But overnight, its now requesting this. So assume an update occurred, that impacted this.

Ive checked our MS account and there no recovery keys there. He device is not even listed.

Is there a workaround, or fix. Ive looked at the support notes, and don't have a print out of the key or usb stick etc..

any help would be appreciated. As were stuck on the blue screen Bit locker screen.