Windows 10: Recovery Drive near full due to "preload"

I have noticed that my recovery drive is near full, 15gb and it has about 400mb left. I don't know much about computers as much as I want to so I have no clue what to do about this. All other files arent taking up space unlike "preload" 13gb of a 15gb drive. What can I do about this? I want to know because I have tried using certain programs but they either run slow or say 2gb is required and I figured this must be the culprit.

:)

 

Brand new machine preloaded OEM Windows 10 unable to create recovery drive

I recently purchase ASUS M32 brand new machine that preloaded with Windows 10. I tried numerous time to create a recovery drive with the backup system files to the recovery drive " tick box
checked and it keep failing with "we can't create the recovery drive" plus additional text stating; "A problem occurred while creating the recovery drive".

I checked the community where many people is complaining this issue for the upgrade case. This is not the upgrade case and it is a new machine preloaded with Windows 10.

My machine has not installed much other than what is preloaded by ASUS and I installed Kaspersky internet security 2016 that I purchased.

Any thought?

Thanks.

Kevin

 

Recovery Drive

Hi,

Thank you for posting your concern. In some cases, this could happen if you created a system restore point on your computer. Windows will use the recovery drive to revert to the previous time where your computer is working properly, or where you created
it. Please don't attempt to put any files in the recovery drive or the restore process will fail. To give you more suggestion and helpful information, we would like to more about your computer. Please answer the question below:

• Did you make any changes to your computer before this issue occurs?
• Have you install Windows Update before getting the Recovery drive?
• Which version of Windows are you using? To check it, follow the steps through this
  link.
  

In the meantime, you can check the files inside the recovery drive and confirm if there are essential files that you need.

We'll be waiting for your response.

 

Brand new machine preloaded OEM Windows 10 unable to create recovery drive

Hi Kevin,

Thank you for posting in Community, we understand your concern and we will try our best to help you resolve the issue.

The issue that you are facing can be due to various issue. To sort these issue out, I would suggest that you perform the steps below to narrow down the cause of the issue.

Step 1: The problem might be caused by insufficient space. Recommend you use reputable quality flash drive with enough free storage. You need a minimum 20GB on a 64-bit operating system, or the 16GB for a 32-bit version.

Step 2: Open Control Panel, go to Recovery > Create Recovery drive, uncheck the “backup system files” box, click Next and select your thumbdrive to complete it. This will only copy some utilities and files.

Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.