Windows 10: Recovery / Reset this PC / Stuck in a loop

Discus and support Recovery / Reset this PC / Stuck in a loop in Windows 10 Support to solve the problem; I bought this computer last week, and I screwed up my carbonite restore (I agreed to the default, which pointed it at the boot drive rather than the... Discussion in 'Windows 10 Support' started by curiositykt, Jun 17, 2019.

  1. Recovery / Reset this PC / Stuck in a loop


    I bought this computer last week, and I screwed up my carbonite restore (I agreed to the default, which pointed it at the boot drive rather than the data drive) and so I decided to reset the computer to defaults and start over.

    So I went to Recovery and then Reset this PC, and selected remove everything, and it seemed to be going fine until it rebooted and went to the "Hi there, Let's get a few basic things out of the way. What's your home country/region? What's your preferred app language? (and so on, but just that page)

    The first time I tried this, it asked for my Wifi password, which I entered. It then displayed a page saying "Why did my PC restart?" There's a problem that's keeping us from getting your PC ready to use, but we think an update will help you get things working again. Here's how to get the update:
    1. Make sure your PC is plugged in (it is)
    2. If this PC uses Wi-Fi, select Next to follow instructions to connect to a Wi-Fi network (after the first time, it doesn't go here anymore)
    3. If this PC does not use Wi-Fi, insert a network cable to connect to a wired network, and select Next.
    4. Once you're connected, select Next, and the update will install.

    However, pressing next results in "Just a moment" with the wait circle. And after a few minutes, it goes back to "Hi there, Let's get a few basic things out of the way."

    I've tried holding down the power button to give it a hard reset, but it didn't seem to do anything.

    Thanks for any help you can provide.
    - Stephanie

    Dell G3 3579

    :)
     
    curiositykt, Jun 17, 2019
    #1

  2. New Windows 10 notebook stuck in resetting

    Hi,

    Thank you for posting in Community, we understand your concern and we will try our best to help you resolve the issue.

    I would suggest that you perform Power Drain and check if you access or stop the loop from reappearing. To perform
    Power Drain follow the steps below:

    • Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
    • Press and hold the Power button for 30sec
    • Plug the charger/power cord and restart system.
    If you are able to exit the loop, I would suggest that you access
    Windows Recovery Environment
    and perform Reset with Keep my files option. Refer to the section
    Reset your PC in the article Recovery options in
    Windows 10 provided in the link below to know more about this function.

    http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

    Hope this information helps.
     
    Vanessa Sohtun, Jun 17, 2019
    #2
  3. Decrypt Win User
    Windows 10 stuck in diagnostics loop

    Laptop : Sony vaio Model number : SVF152125NB Running O.S : dual boot (Windows 10 and Ubuntu)

    After the last update (probably at June 2018, I don't remember the exact update name/ID) from Windows, my pc is stuck in the Infinite loop of "diagnosing your PC ".

    I tried with going into recovery mode but using that method also ends up in this loop.

    After this issue I am using Ubuntu by using force shut down method. And turn on which results in grub option.

    Anyone pls suggest me the solution !!
     
    Decrypt, Jun 17, 2019
    #3
  4. Recovery / Reset this PC / Stuck in a loop

    Factory Reset 64% Loop

    Hi,

    Since you can't get past the boot loop, try to access Windows Recovery Environment and do a Startup repair by following the steps below:

    • Press and hold the power button to turn off the device (If PC still stuck in the loop).
    • Once turned off, power on the device. Once you see the manufacturer logo, press and hold the power button to turn it off again.
    • Do this process three times then power on the device again to boot to
      Windows Recovery Environment.

    In Windows Recovery Environment, usually you will see options like Continue, Troubleshoot, Use a Device.


    In this case, please choose Troubleshoot > Advanced Options > Startup Repair.
    This will allow you to fix certain system problems that might prevent Windows from booting successfully.

    Keep us posted. We'll be here for further help.
     
    Israel Arn, Jun 17, 2019
    #4
Thema:

Recovery / Reset this PC / Stuck in a loop

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