Windows 10: Refresh Rate Changing Itself at Random

Hello all,

Not sure if this is actually a problem with my graphics card, my laptop's screen, or something else but hopefully someone can point me in the right direction:

As the title says, my laptop screen's refresh rate keeps changing itself from 120Hz to 60Hz seemingly at random (mid-game sometimes). When it suddenly starts running at 60Hz, both Windows display settings and the Nvidia control panel still show it's set to 120Hz and it doesn't revert back until I manually switch it to 60 and then back to 120. Turning G-SYNC off doesn't fix the problem. I'm running the latest Game-Ready drivers (441.66) and Windows version 1909 (18363.535).

I tried a clean install of the drivers after running DDU and also tried reverting back to 441.41 (with which I had no issues that I can recall) to no avail. Also clean installed Windows entirely multiple times: once I tried both manually installing all manufacturer drivers and another time I just let Windows Update do its thing and I got the same result with each so I'm at my wit's end trying to figure out what changed.

If anyone is having the same issue or can provide any suggestions, I'd really appreciate the help. Thanks! (My profile is updated with my full system specs).

DxDiag file and screenshot of issue below.


DxDiag.txt







Update: Quite literally just after posting this, I tried fiddling with the Nvidia control panel settings again and I changed the refresh rate to 60Hz and my screen started flickering non-stop and changing it back to 120Hz stopped the flickering but didn't actually change the refresh rate back to 120Hz as it normally always has. Rebooting still temporarily fixes the problem. I'm now thinking my screen is indeed failing though it's shown no other issues...

:)

 

Refresh rate Problem

Hi Robert,

Thank you for posting your query in Microsoft Community.

Screen refresh rate is the rate at which the data displayed on screen is refreshed; it may be an image or some text document. Most of the users would like to set it to a higher rate but this also depends on the capacity of graphic
card and monitors. If the refresh rate is slow, the images on the display looks as flickering to the user eye and makes it uncomfortable to work.

Nowadays the latest monitors available in market will have minimum 60 Hz of refresh rate and it is very good option to set it to 70 Hz if you your monitor is compatible. Normally a high performance or quality monitors can reach
120 Hz of refresh rate. So I would suggest you to set your monitor refresh rate as higher as possible, below given steps describes how to access this feature on your Windows 8.1/10 PC.

• The default refresh rate setting is 60 Hertz (HZ); however, your monitor may support a higher setting. Check your manufacturer's documentation for information about the settings that your monitor supports.
• If you use a higher refresh rate, you can reduce the rate that your screen flickers; however, if you specify a refresh rate that is too high for your monitor, your screen may become unusable and your hardware may be damaged.
• Changes to the refresh rate affect all users that log on to the computer.

I would, as of now, suggest you to visit the computer manufacturer's support website and install the latest display and chipset drivers available for the latest operating system (currently it would be 8.1 in the list).

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

 

Is there a way to change the refresh rate in mail app for windows 10?

Hi Bourdas,

Thank you for posting your question in the Microsoft Community.

Follow these steps to change the refresh rate in the Mail app:

• 
  Open the Mail app.
  
• 
  Click on the “Gear icon” and click on “Account” under “Settings”.
  
• 
  Click on the “Account name” and click on “sync settings”.
  
• 
  Under “Download new content”, you have 6 options to select.
  

Keep us informed to help you further.

 

Changing Refresh Rate

Right click on the desktop, properties, settings, advanced, monitor, then change the refresh rate to 75htz.