Windows 10: Refresh rate dropping from 120hz to 60hz, WHEA-Logger Event ID 17 ?

Discus and support Refresh rate dropping from 120hz to 60hz, WHEA-Logger Event ID 17 ? in Windows 10 Graphic Cards to solve the problem; I've got OS: Win 10, 64 bit, version 1903, and GPU: Nvidia Geforce GTX 1070, Driver 441.87 (just rolled back from 445.87, same issue) Computer:... Discussion in 'Windows 10 Graphic Cards' started by iaen, May 17, 2020.

  1. iaen Win User

    Refresh rate dropping from 120hz to 60hz, WHEA-Logger Event ID 17 ?


    I've got

    OS: Win 10, 64 bit, version 1903, and
    GPU: Nvidia Geforce GTX 1070, Driver 441.87 (just rolled back from 445.87, same issue)
    Computer: Aorus_X5 V6,
    CPU: Intel i7-6820HK @ 2.70 GHz
    Ram: 16.0 GB

    For the past month my windows refresh rate seems to be randomly switching from 120hz and getting reset to 60hz, which unfortunately makes games unplayable and looking at the screen in general less nice. When this happens the display refresh in the Nvidia control panel is still listed as 120hz, although testing on UFO Test: Refreshrate will then show 60hz. The only way I can change it back to 120hz is by rebooting. If I manually change the display refresh down to 60hz, my laptop screen has crazy tearing and black flashes.

    I think this is the same issue as this post (Refresh Rate Changing Itself at Random ). I started a new thread because they erroneously listed it as solved after switching to onboard graphics. My laptop only uses the dedicated gpu so this wouldn't be an option.

    I've noticed the windows event viewer has a warning that seems to coincide with the refresh rate changing. It's listed as having occurred 5400 times in the past week, sometimes a bunch will spam at once.
    The message is:

    A corrected hardware error has occurred.

    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)

    Primary Bus: Device:Function: 0x0:0x1C:0x0
    Secondary Bus: Device:Function: 0x0:0x0:0x0
    Primary Device NameRefresh rate dropping from 120hz to 60hz, WHEA-Logger Event ID 17 ? :pCI\VEN_8086&DEV_A110&SUBSYS_35581458&REV_F1

    I can paste the full message if needed.

    I've updated all drivers, then tried rolling them back (unfortunately it seems I can't roll back windows drivers after 10 days installed), but so far no luck fixing this.

    :)
     

  2. WHEA-Logger event ID 17, Windows 10

    A BING search of "WHEA-Logger event ID 17, Windows 10" comes up with a ton of threads. Here is a real big one...

    WHEA-Logger flood - Event ID 17 - HP Support Community - 5424405

    WHEA-Logge​r flood - Event ID 17

    The bigger they are, the tougher the problem. Get back to us with your plan, a question, or progress report.
     
    PCR Just PCR, May 17, 2020
    #2
  3. WHEA-Logger | Event ID 17 Issue

    Lots of people with HP laptops latest 2017 releases have the same error WHEA logger event id 17 and I have that too.....

    The WHEA logger error causes freezing whole laptop creating an error in event viewer

    Tried some settings in advance power settings

    Changing "Maximum Power savings" to "off" in PCI Express ----> LInk Power state management this fixed the error for a while but now i have spotted the error in every latest laptop that has Nvidia Geforce 940 mx graphic card

    my laptop is

    HP Pavilion x360 14-ba073tx and the same error was also repeated with my friends

    Hp Pavilion 15-cc102tx

    Can you help me ASAP

    And also please explain in detail how to disable "WHEA logger error" as you done above

    Thanks in advance
     
    VENKATA RAJUPUTRA, May 17, 2020
    #3
  4. Tima777 Win User

    Refresh rate dropping from 120hz to 60hz, WHEA-Logger Event ID 17 ?

    WHEA-Logger Event ID 17 flooding System Events

    Good day!

    I've got the same problem with this laptop model ASUS X555UB.

    Source: Microsoft-Windows-WHEA-Logger
    Date: 07.02.2016 20:17:19
    Event ID: 17
    Task Category: None
    Level: Warning
    Keywords:
    User: LOCAL SERVICE
    Computer: DESKTOP-5C70LDP
    Description:
    A corrected hardware error has occurred.

    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)

    Bus*Big Grin Refresh rate dropping from 120hz to 60hz, WHEA-Logger Event ID 17 ? :Device:Function: 0x0:0x1C:0x5
    Vendor ID*Big Grin Refresh rate dropping from 120hz to 60hz, WHEA-Logger Event ID 17 ? :Device ID: 0x8086:0x9D15
    Class Code: 0x30400

    I updaded all drivers, installed all updates for windows 10, checked the latest drivers from ASUS, updated BIOS. Nothing helped to avoid this WHEA problem. I wrote to ASUS support, still waiting their answers but I am not sure that they will give useful information how to deal this it. Did you have a chance to fix it thus far,
    satindemon4u?
     
    Tima777, May 17, 2020
    #4
Thema:

Refresh rate dropping from 120hz to 60hz, WHEA-Logger Event ID 17 ?

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