Windows 10: Refund for unathorized purchase

Discus and support Refund for unathorized purchase in Windows 10 Gaming to solve the problem; Hello, I am trying to figure out how to get a refund for Minecraft. The purchase was not authorized by me and I need to return it but cannot find a... Discussion in 'Windows 10 Gaming' started by LukeWyatt, Oct 17, 2019.

  1. LUKEWYATT
    LukeWyatt Win User

    Refund for unathorized purchase


    Hello, I am trying to figure out how to get a refund for Minecraft.


    The purchase was not authorized by me and I need to return it but cannot find a way too.

    :)
     
    LukeWyatt, Oct 17, 2019
    #1
  2. PRAKHAR_KHARE
    Prakhar_Khare Win User

    Refund of Game Purchase

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are looking for a refund for the game purchased. I would like to know from where you purchased the game.



    If you have purchased the game from Microsoft Store then, let me point you in the right direction of support where you can get assistance with the refund. I would suggest you to get in touch with the

    Microsoft Store support team     to get further assistance as they have the right tools and information to provide the refund.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Oct 17, 2019
    #2
  3. LORAINE MON
    Loraine Mon Win User
    Refund for a game I purchased

    Hi,

    We can assist you in troubleshooting the issue so you can play the game on your computer. To further isolate your concern, kindly provide the following information:

    • What game are you trying to play?
    • Are there any error messages when you tried to play the game?
    • What is exactly happening to the game when you tried to launch it.

    For issues with purchases and refund requests, we suggest that you contact Xbox Chat Support or request a call from them on this

    link     so they can review your purchase details.

    Should you have any other queries, don't hesitate to contact us anytime.
     
    Loraine Mon, Oct 17, 2019
    #3
  4. KAREN HER
    Karen Her Win User

    Refund for unathorized purchase

    Refund for purchasing The Sims 4.

    Thank you for the information. We suggest that you log in to your Microsoft account, and check if the charge was applied. Follow the steps below to check it:

    • Go to account.microsoft.com.
    • Log in using your username and password.
    • Click the Payment & billing tab.
    • Select Order History.


    If the charge shows on your Order History, please contact Microsoft Store Support. Refer to this
    link.

    If the charge is not showing, you may need to contact the developer of the game to process the refund.



    Get back to us if you need more information and we'll be happy to assist you.
     
    Karen Her, Oct 17, 2019
    #4
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Refund for unathorized purchase

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