Windows 10: Refund Request - Charged for a Minecraft Realm subcription that was closed/cancelled

Hi everyone


I have only just realised but I have been getting charged twice a month for my minecraft realms subscription on xbox one . even though the first realm subcription was closed/ cancelled and the realm was deleted, i have still been getting charged for the subscription since June 2019!!

I'd really love to get these refunded as the realm in question wasnt even active or being used by any players and the charge should have been stopped when i closed the realm in game, but it hasnt been

Any help/ Forum Masters etc that can get this sorted please?

Thanks

:)

 

Minecraft Realms on windows 10

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you want to turn off auto-renew for Minecraft realms. I’ll certainly help you with the details.



Minecraft realms comes with two types of subscription. Depending on the device you’re playing on, you can choose either a one-time purchase or a recurring subscription.



With a one-time purchase, you can create a one-month or a six-month Realm. These one-time purchases are non-refundable and will not renew automatically once they expire. With a recurring subscription, you’ll be charged automatically every 30 days,
until you cancel the subscription.



If you have a subscription with a Microsoft account (for Xbox One), you can manage your subscription within

Services & subscriptions while signed in to your account. From there, you can cancel your recurring subscription, which will take effect on your renewal date. For more information, refer the section
How to cancel your subscription to Minecraft realms from the article

Minecraft Realms and Realms Plus.



For additional information, see
How to cancel your Microsoft subscription.



However, for any subscription or refund related queries, we do have a dedicated team, let me point you in the right direction. I would suggest you to get in touch with the
Microsoft Store Support team and they will help you with the appropriate
details.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Refund for Minecraft

Hi,

I am requesting a refund for Minecraft for Windows 10, after I done the first 4 steps, the button for refund is not appearing. Is Minecraft able to refund?

 

I was charged for a Minecraft Realm, but it isn't appearing in my Realm list.

Hello,

I purchased a Minecraft Realm tonight. The loading screen for the purchase hung for over ten minutes, so

I closed the game. Upon relaunching the game, the realm is not visible (even hours later) and I have been charged the $5 for the realm.

Are there any known resolutions for this?

Regards,

.