Windows 10: Regarding Bluetooth Connectivity Issue

Discus and support Regarding Bluetooth Connectivity Issue in Windows 10 Software and Apps to solve the problem; Hey, I am Soumya Singh .I am getting problem in connecting my wireless 'JBL Infinity Headphone' to my desktop. I have been using this desktop from past... Discussion in 'Windows 10 Software and Apps' started by Soumya Singh, Dec 5, 2021.

  1. Regarding Bluetooth Connectivity Issue


    Hey, I am Soumya Singh .I am getting problem in connecting my wireless 'JBL Infinity Headphone' to my desktop. I have been using this desktop from past 6 months and didn't get this Bluetooth connectivity issue before.Here's the full explanation of the issue: When I am turning the Bluetooth on, this message appears:After clicking on this, my device gets paired and it says that connection is successful.This message says that my device is connected but the audio isn't played in the headphone .Please help.

    :)
     
    Soumya Singh, Dec 5, 2021
    #1
  2. Mala_S Win User

    Bluetooth Connection Issue - headphones, LE vs regular connection

    Hello,

    Thank you for writing to Microsoft Community Forum.

    To have a better clarity on the issue and guide you accordingly, respond to the questions listed below:

    1. Have you tried connecting the headphones to another computer and check if it’s working fine?
    2. What is the make and model of the computer?

    Meanwhile, I would suggest you with few simple steps. Kindly follow the same.

    Step 1: Troubleshoot problems with Bluetooth accessories.

    If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, kindly follow the article which gives you steps on
    Audio troubleshoot problems from - https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems

    Step 2: There are two terms regarding Bluetooth: pairing and connecting. Pairing is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Once a device
    is paired, the headset can then connect to that device to receive audio or voice from the device.

    • Go into the device's paired list and manually select the Bluetooth.
    • You may need to clear your paired list in your headset and re-pair your headset to your device.
    • To clear your paired list in your headset, follow these steps: on the headset, press and hold the call and volume – buttons for 10 seconds
    • The headset will revert to discoverable mode (slowly blinking LED), allowing you to re-pair the computer you want connect.

    We await your response.

    Regards,

    Mala. S

    Microsoft Community
     
    Mala_S, Dec 5, 2021
    #2
  3. WIndows 10 cannot connect to a bluetooth headset.

    Hello Mike,

    To better assist you with your concern, I'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • What is the make and model of your headset and Bluetooth dongle?

    Meanwhile, we suggest that you perform the steps posted on this article
    to resolve Bluetooth connection issues in Windows 10.

    Looking forward to your response.

    Regards.
     
    Melchizedek Qui, Dec 5, 2021
    #3
  4. Regarding Bluetooth Connectivity Issue

    Bluetooth Headphone Connection Issues

    Hi,

    I would suggest to perform some basic troubleshooting steps by following the article to find out the reason and to update the Bluetooth driver.

    Check the Status of the Bluetooth in Device Manager and update it:

    • Search Device Manager using Cortana.
    • Right click Bluetooth drivers and select the Update driver software.

    Check also if the Bluetooth service on your laptop is enabled by following this steps:

    • Press Windows key + R and type service.msc
    • Search for Bluetooth Support Service.
    • Right click on the Service and click on Enable.

    Let us know how it goes.
     
    Renaldo cru, Dec 5, 2021
    #4
Thema:

Regarding Bluetooth Connectivity Issue

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