Windows 10: regarding fingerprint and pin set up

I reset my laptop before 5 days to solv some software problem. I called to the dell support and they did this and reset my laptop and now I am trying to set my pin and finger print ,I am unable to set it. what should I do, I tried a lot .

:)

 

Windows Hello - PIN and Fingerprint not working anymore

First, this is similar with
this question, but that thread is locked with no solution.

After some months of fingerprint login working fine, after some update few months ago fingerprint stopped working, error message like "windows hello encountered a problem and stopped working".

- noticed that PIN is not set up anymore

- tried to set up PIN or fingerprint - not working (fingerprint sensor was not even recognized by Hello, even though Dell tools verification was ok).

- reinstalled fingerprint sensor driver, managed to determine Hello to find sensor and allowed to set up fingerprint until near the end when it requested for a PIN to be setup. asked for my password but the next screen (to enter PIN twice) never appears

- deleted Ngc folder, recreated, managed to set up PIN individually

- when I try to set up fingerprint click on Get Started, asks for PIN, and after I enter the PIN the popup disappear but does't go to the next step with sensor, stays there with only the Cancel button visible.

To answer obvious questions:

- windows updates done. no change

- new account created and tried to set up. same issues with fingerprint setup, at the end not setting up PIN or I set up PIN separately on fingerprint start does not go further than entering PIN after Get Started.

 

Windows Hello fingerprint and PIN setup crashes

Thanks for the tip. For clarity if others have this issue steps to resolve were as follows:

1. Remove old PIN and finger print from sign in settings

2. From BIOS change security chip from TPM to Intel PTY

3. From bios erase fingerprint data

4. Setup new pin and fingerprint from wondows hello, it is now working!

 

Windows Hello fingerprint and PIN setup crashes

Hi I have the same laptop model and problem as the original poster.

Initially I had fingerprint sign in working great. One day while in tablet mode I changed sign in method to PIN. Next time I tried to do fingerprint sign in I kept getting a "sorry, PIN is required" message.

I tried removing my fingerprint from windows hello settings and tried to set it back up again, but at this point I have the same issue as OP. That is if my PIN is set and I try to add a fingerprint then after entering my PIN the setup doesn't proceed.

If I remove my PIN and try fingerprint setup it appears to work, goes through all the steps but after recording a fingerprint and setting the PIN, it appears none of the changes are saved in settings.

I have tried reinstalling the drivers for the fingerprint scanner.

I have tried resetting scanner data from the BIOS.

I have tried manually setting group policy permissions on biometric login to enable.

I have tried creating a new profile.

I have tried running System File Checker to repair corrupted files.

The issues persists... any help greatly appreciated!