Windows 10: Registry/Driver Related Issue

Hi there, I really hope someone can help me with this one.So attempting to fix a touchpad issue I've been having since I installed Windows 11 I have somehow killed any external peripherals that were connected to my laptop. I was following the guide right here in the microsoft answers website as well. I was able to make my touchpad work but now any mouse or keyboard I plug will not work at all. I go to device manager and they show like they are missing a driver. I never removed the drivers so I don't know why they will not work. I reinstalled the razer synapse software and I still can't make my

:)

 

Perfomance related issues related to audio in Windows

Hello Cyndieaa,

Thank you for posting your concern in Microsoft Community and we regret for the inconvenience. Let me assist you.

To be able to assist you better, let us know a few more details on the below questions.

• How did you upgrade to Windows 10? Was it using Windows update or via Media Creation Tool?
• Do you have any System Restore point set in your PC prior to the issue?
• Does the issue occur randomly or under any particular circumstances?

As an initial recommendation, I suggest you to check for the recent Windows update you are referring to in this case. To do so, you need to check the settings through Windows update. Follow the below steps.

1. Open the Settings Charm with the shortcut Windows Key

+
I.

2. Click/tap Change PC settings.

3. Click on the Update and recovery and click on the
View your update history.

4. You will now see a list of your installed Windows Updates. If you click on any one of the
"Successfully installed on (date)" links , you will find more details for that update.

Now, follow the below methods and check if it helps to resolve the issue.

Method 1

Follow these steps to run the Windows in built troubleshooter to identify any potential driver related issues present in your PC.

a) Write Troubleshooting in the search box and hit enter.

b) Click on Troubleshooting
tab.

c) Click on view all option on the upper left corner.

d) Select the Hardware and Device
option from the list.

e) Click Next to run the Hardware and Device
Troubleshooter.

Method 2

Now if updating the audio device driver did not help, I suggest you to check if rolling back the driver helps to resolve the issue. Follow the below steps.

• First of all, Press Windows logo + R from keyboard. It will open
  RUN.
• Now type devmgmt.msc and press Enter to open Device Manager.
• You will see all the driver list of your PC. Expand Audio Adapters

Rollback driver

Double click on your audio driver in Device Manager. Then Click on
Driver tab and select Rollback.

Important: If your drive is performing well and there is no error, Rollback driver button will be grayed out as an option.

Write to us with the updated status and the required information for us to be able to assist you further.

 

Unable to delete Bluetooth driver related Registry Keys

Hello,

I've been unable to use Bluetooth related services since the upgrade to the Creators Update(1703). The device manger returns a Code19 error saying "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged". I've since tried various workarounds but have had no luck so far. So, I'm hoping a complete reset of anything Bluetooth related in the registry will fix the issue.

As suggested here I've manged to delete all the relevant keys except for one particular key named BTHENUM. As you can see in the screenshot attached, the key contains a number of subkeys. Even more show up upon taking ownership of 'properties'. Since there are close to a hundred keys (maybe more), I've tried using the command line tool (subInacl.exe) to take ownership/make necessary changes to the keys but the command fails with some keys working and the rest not. The only way out for now is to take ownership/delete individually which is a nightmare.

I would like to know if there's a quicker way to get this done other than a clean install.

Note: I've tried deleting the keys in safe mode and via the built-in administrator account without success. I've also uninstalled all hidden BT drivers from Device Manager.


Any advice is appreciated.

Thanks

 

Audio issues in windows 10

Hi,

Thank you for posting your query in Microsoft Community.

• 
  Have you tried the troubleshooting steps provided in the link?
  

There issue might have occurred due to corrupted drivers or incorrect settings. I suggest you to try the steps and check if it helps.

Let us know if you need further assistance with Windows related issues. We will be happy to help.