Windows 10: remote access failure

I have been using a remote access software, typically RemotePC, to access my father's computer to help him with bookwork. For the last month, I can't make a connection. Thinking it was a problem with remotepc, I downloaded Splashtop, but that does not work either. Both are enabled for always-on access, and both are marked allowed through Windows Defender firewall. What other settings could be blocking connection? Network discovery is turned on under private network, and turned off under public network. Would love some help.

:)

 

hijacked via remote network access

Sounds like you are the recipient of stolen goods. All of our work laptops have this feature where it locks the BIOS and hard disk remotely if stolen, misplaced, or after a certain number of failed access attempts to the data on the disk without the TPM key.

I would suggest returning it to wherever you bought or got it.

 

Remote access

In this case, we suggest checking this
link to learn more about using the Remote Desktop app. This article will guide you on how to remotely access a desktop PC or a mobile device. For additional troubleshooting can you also answer the following questions:

• Is your computer connected to a domain?
• Are you receiving error messages when using
  the Remote Desktop app?

We will wait for your reply.

 

Remote access denied.

Hi Paul,

To resolve your concern about remote access denied, follow the steps below:

• Press the Windows logo+R on your keyboard.
• Type services.msc on the Run box.
• Open Remote Desktop Services.
• Go to the Log On tab.
• Select This account: Network Service.
• Click Apply, and then OK.

Let us know how it goes.