Windows 10: Remote access from home desktop to work computer

I am trying to use my surface laptop from home to access my work computer. Very occasionally this works properly but, 99% of the time I just get connected to a blank black screen (I can move my mouse cursor around but nothing else). Any ideas how to solve this?

:)

 

Remote access

In this case, we suggest checking this
link to learn more about using the Remote Desktop app. This article will guide you on how to remotely access a desktop PC or a mobile device. For additional troubleshooting can you also answer the following questions:

• Is your computer connected to a domain?
• Are you receiving error messages when using
  the Remote Desktop app?

We will wait for your reply.

 

Remote Desktop not working

First off, im unbanned wooo

I'm trying to use logmein pro to get windows remote desktop setup for my main computer back home, its 8.1 pro and the remote desktop option in the computer properties is activated. (Also the remote port has been changed in the reg as I have a home server that I remote to as well which works fine). All ports have been forwarded and there's no firewall issues.

The issue is I just completely cannot connect to it using remote desktop. Is this due to logmein being installed? I don't want to uninstall it to test my theory and then be completely cutoff from the pc for 2 months if I'm wrong.

 

Remote Desktop not working for my Windows/10 machine

I restored a computer to original Windows/10, set it to allow remote access, and still can't access it using Remote Desktop from another machine.

They are both network connected to the same wireless router.

I'm logged into the same Microsoft account on both.

I'm trying to access it using either computername or IP address - neither works.

I CAN successfully run TRACERT using either computername or IP address and both work.

Windows Firewall does not list an application named "Remote Desktop" (still doesn't connect even if I turn the firewall off).

Thoughts? Suggestions?