Windows 10: Remote Desktop Audio and Video Quality Assistance

Currently remoting into my laptop via a remote desktop manager where I have a WYSE DELL client as my remote support to login. My problem is that I have used up all of my "tech knowledge" to try to improve the audio and video quality, as outlined below:In the remote manager before logging in:Turned off compressionWent to full 1gb full duplexenabled remote fxOn the laptop after remoting in:Went into GPEDIT and enabled high quality audio and all other low to high quality settingsUninstalled realtek drivers and installed backUninstalled video drivers and installed backMy main problem is that I am

:)

 

Quick Assist, Remote Assist and Remote Desktop and RemoteApp

Here's an answer I got from a Microsoft MVP (this is not microsoft staff but instead a microsoft certification program)

 

Quick Assist, Remote Assist and Remote Desktop and RemoteApp

What's the diference between Quick Assist, Remote Assist. Remote Desktop and RemoteApp?
Microsoft offers 4 different ways for the user to share their screen in order to receive technical support from someone more knowledgable. Yes four. I'm using Windows 10 20H2

 

Audio part of the video is not saving on Windows 10.

Hi Susie,



The issue might have occurred due to the following reasons:

• Software used to create the video.
• Step forgotten while creating the video.

Before we assist you further, I would like to ask you a few questions:

• Which software are you using to create the video?
• Did you skip the step to add audio while creating the video?

You may have skipped the step to add the audio while creating the video. Check if you have followed the steps to add audio while creating the video on the computer.



Write to us with the answers to the above questions and the status of saving the video on the desktop issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.