Windows 10: Remote Desktop Camera Devices not showing in applications

Have been in the process of getting users access to their work PCs through Remote Desktop Connection and have noticed there is no rhyme or reason as to why some laptops integrated webcams work over RDP and some don't. I have tried everything I can find to include, system updates, device driver updates, uninstall, reinstall, group policy edits FXRemote. Does anyone have any additional guidance as to where I could look next to get this resolved.


The camera is recognized in Device Manager on the local machine under Camera, and recognized under Remote Desktop Camera Devices but does not show in Microsoft Teams or any other video software our users use on a daily basis.


I can't find a reason why some laptops work and others do not.

:)

 

Remote Desktop Client App Doesnt play sound on device

Hi Kevin,

Based on the information you provided, we can try performing basic troubleshooting steps on the application.

We suggest that you follow these methods on how to resolve the issue:

Method 1: Clear app cache and force stop the application.

• Go to Settings.
• Tap on Applications then select Application manager.
• Select Microsoft Remote Desktop app then tap on Clear Cache.
• Tap on Force Stop then restart your device.

If issue persist, proceed to Method 2.

Method 2: Uninstall and reinstall the application.

• Go to Settings.
• Tap on Applications then select Application manager.
• Select Microsoft Remote Desktop app then tap on Uninstall.
• Reinstall the Microsoft Remote Desktop app on the third-party store app.

Let us know if you need further assistance.

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Remote desktop rebooting

Hi,

We may need more information about the issue on the remote desktop that keeps rebooting, kindly respond to the following questions:

• How do you access the remote desktop?
• Is the process of the connection through a wireless connection?

We suggest that you check your firewall or antivirus settings if it is blocking the connection between the two devices.

We look forward to your response.

Regards.