Windows 10: Remote Desktop Freezing when using MSTSC but not when using Microsoft Remote Desktop App...

Discus and support Remote Desktop Freezing when using MSTSC but not when using Microsoft Remote Desktop App... in Windows 10 BSOD Crashes and Debugging to solve the problem; As a company, we have clients connect to our network using a VPN and MSTSC. Since our company has gone fully remote, many of our users are experiencing... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by JulianRondello, Sep 16, 2020 at 12:42 PM.

  1. Remote Desktop Freezing when using MSTSC but not when using Microsoft Remote Desktop App...


    As a company, we have clients connect to our network using a VPN and MSTSC. Since our company has gone fully remote, many of our users are experiencing a significant number of remote session freezes which require a disconnect and reconnect to the remote session. Mouse movements and typing that occurred while frozen will appear upon reconnection.


    We are able to avoid this freezing issue if using the Microsoft Remote Desktop App, offered through the Microsoft Store. Ericom Blaze can also establish and maintain a connection better than Windows installed MSTSC. On the MSTSC settings, I've tried reducing the color to 15-bit and setting performance to low-speed as low as 56kbps. Despite these changes, freezes continue to occur in the windows installed MSTSC.


    I would have all employee use the Remote Desktop App from the Microsoft Store, but it doesn't appear to support multi-screen connections.

    What can I do to create a remote sessions with the connection smoothing of the Microsoft Remote Desktop App but with the multi-monitor ability of the Windows installed MSTSC?

    :)
     
    JulianRondello, Sep 16, 2020 at 12:42 PM
    #1

  2. remote desktop

    Hello,



    Thank you for writing to Microsoft Community Forums.



    Please help me with the below details to understand your issue in a better way:



    1. Are you using the Microsoft remote desktop app?


    If you are using the Microsoft remote desktop app downloaded from
    Microsoft store then, I suggest you to follow the steps to
    fix problems with apps from Microsoft Store
    .



    If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

    link
    and scrolling down to the bottom and clicking on
    Microsoft remote desktop support under the Publisher info.



    However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
    TechNet forum.



    Hope it helps.



    Prakhar Khare

    Microsoft Community - Moderator
     
    Prakhar_Khare, Sep 16, 2020 at 12:45 PM
    #2
  3. Remote Desktop

    Okay guys need some help here before going crazy...
    I am trying to setup a remote desktop connection and see exactly what the logged on user is looking at with out going through Windows Remote Desktop.

    Since its local network I don't have any password or want to setup a password.

    Any suggestions are appreciated
     
  4. Remote Desktop Freezing when using MSTSC but not when using Microsoft Remote Desktop App...

    Remote Desktop

    Yep. No doubt. That will work; however, firewall on or off on the Home Edition will make no difference if you are trying to connect to it via straight remote desktop as it does not have the feature necessary to accept an unattended incoming remote desktop
    service connection.



    The Windows __ Home Editions have always had the CLIENT portion of the Remote Desktop Services.

    START --> RUN --> type in:



    MSTSC

    ... Click OK.

    That is the Remote Desktop Client. All Windows OSes have that.

    Just not all Windows OS editions have the HOST/SERVER part - the part that allows one, with the remote system unattended, to remotely connect like you were sitting in front of it. The "Home" (and "starter / RT, etc. - other lower editions) editions are practically
    the ONLY editions of Windows that fall in this category (and always have.)

    Android and MacOS have downloadable (official) Microsoft Remote Desktop Clients available so you can remote into your business/professional/server level Microsoft systems (unattended systems that is - again, remote assistance is allowed even on "Home" editions)...

    Again, sorry... but there are many free third party alternatives.
     
    Shenan Stanley, Sep 16, 2020 at 12:45 PM
    #4
Thema:

Remote Desktop Freezing when using MSTSC but not when using Microsoft Remote Desktop App...

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