Windows 10: Remote Desktop License Issue

New server farm running Citrix 1912 LTSR 1 storefront, 4 delivery controllers all running Windows 2019. MS Remote desktop licensing also on Svr 2019, per device CALs. All in an active directory domain configured with GPOs.When initially configured, there are no problems and the Remote Desktop License manager shows the license issued for about 3 months. Only my Android based Honeywell mobile scanners are having issues with getting a popup, "There is a problem with your Remote Desktop license, your session will be disconnected in 60 minutes..." This appears to only happen when the RDP

:)

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Remote desktop connectivity issues

Hello,

A factor why you're having issues remotely accessing your computer is due to settings configuration. We suggest that you refer to this article:

How to use Remote Desktop and follow the on-screen instructions.

About your concern regarding setting the Windows Firewall and Local Group Policy back to default, follow the steps below:

• Press Windows key + X > Go to Control Panel.
• In the View by: drop-down menu, select Small icons
  > Click Windows Firewall.
• On the left side panel, hit Restore defaults.
• Follow the on-screen instructions.

To restore Local Group Policy to default:

• Press Windows key + R > Enter gpedit.msc
• Navigate to the following path on the left side panel: Local Computer Policy >
  Computer Configuration > Administrative Templates >
  All Settings
• On the right side panel, sort the policy settings by State > Set the state from
  Enabled/Disable to Not Configured > Apply the settings.
• Repeat the same for this path: Local Computer Policy >
  User Configuration > Administrative Templates >
  All Settings.

Let us know what happens after following the suggested troubleshooting steps.

 

Remote Desktop Issue

Hello,

Here are the ways to resolve the issue with Remote Desktop.

Method 1. Check your Internet connection, to troubleshoot check this

link.

Method 2. Change the Firewall Settings, follow the steps below:

• Press Windows key.
• Type Windows Firewall.
• Click Allow an app or feature trough Windows Firewall.
• Click Change Settings.
• Find and check Remote Desktop.
  
  
  
  

Method 3. Allowed your remote connections.

• Press Windows key.
• Type Allow Remote connections to your computer.
• Click Allow remote connections to this computer.
• Click OK.

Let us know how it goes.