Windows 10: Remote Desktop problem - Screen going black

Discus and support Remote Desktop problem - Screen going black in Windows 10 Support to solve the problem; I’m running Win10 1809.379 on my computer. Both computers that I’m using RDP to connect to are also on 1809.379. The problem starts when I connect to... Discussion in 'Windows 10 Support' started by ansentry, Mar 29, 2019.

  1. ansentry Win User

    Remote Desktop problem - Screen going black


    I’m running Win10 1809.379 on my computer. Both computers that I’m using RDP to connect to are also on 1809.379.

    The problem starts when I connect to them both or either and then minimize them to the task bar, if it try to reopen them their screen goes black. Prior to opening if I scan my mouse over the icons in task bar their desktops looks OK.

    I have tried to create new RDPs for them both, however the problem persists.

    Thanks for help – in advance.

    :)
     
    ansentry, Mar 29, 2019
    #1

  2. remote desktop

    Hello,



    Thank you for writing to Microsoft Community Forums.



    Please help me with the below details to understand your issue in a better way:



    1. Are you using the Microsoft remote desktop app?


    If you are using the Microsoft remote desktop app downloaded from
    Microsoft store then, I suggest you to follow the steps to
    fix problems with apps from Microsoft Store
    .



    If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

    link
    and scrolling down to the bottom and clicking on
    Microsoft remote desktop support under the Publisher info.



    However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
    TechNet forum.



    Hope it helps.



    Prakhar Khare

    Microsoft Community - Moderator
     
    Prakhar_Khare, Mar 29, 2019
    #2
  3. Remote Desktop

    Okay guys need some help here before going crazy...
    I am trying to setup a remote desktop connection and see exactly what the logged on user is looking at with out going through Windows Remote Desktop.

    Since its local network I don't have any password or want to setup a password.

    Any suggestions are appreciated
     
    kikicoco1334, Mar 29, 2019
    #3
  4. Kari Win User

    Remote Desktop problem - Screen going black

    Remote Desktop Connection problems


    Have you tried Remote Desktop Connection, to connect from your Windows 10 laptop to your Windows 7 desktop? Try it first, post back and tell how it went.

    Some additional help because you mentioned you are a remote newbie *Wink. The windows 7 related tutorials from our sister site the Seven Forums:


    1. On Windows 7 desktop, set network location to either Home or Work (I recommend Work):
    2. On Windows 7 desktop, allow incoming remote connections:
    3. On Windows 7 desktop, find out its IP address:
    4. On Windows 10 laptop, start the Remote Desktop application and connect to the Windows 7 desktop using the IP address from step 3 above (see Part Three in the tutorial):
    Try the above, post back how it went.
     
Thema:

Remote Desktop problem - Screen going black

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