Windows 10: Remote help

Discus and support Remote help in Windows 10 Customization to solve the problem; How do I get remote help? I've used it before but can't remember how I contacted someone. Is there a number?... Discussion in 'Windows 10 Customization' started by MaryBerr, Aug 5, 2020.

  1. MaryBerr Win User

    Remote help


    How do I get remote help? I've used it before but can't remember how I contacted someone. Is there a number?

    :)
     
    MaryBerr, Aug 5, 2020
    #1

  2. help to remote connect

    not sure how to use both programs u 2 suggested, i need more helpful steps thanks
     
    Corduroy_Jr, Aug 5, 2020
    #2
  3. remote desktop

    Hello,



    Thank you for writing to Microsoft Community Forums.



    Please help me with the below details to understand your issue in a better way:



    1. Are you using the Microsoft remote desktop app?


    If you are using the Microsoft remote desktop app downloaded from
    Microsoft store then, I suggest you to follow the steps to
    fix problems with apps from Microsoft Store
    .



    If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

    link
    and scrolling down to the bottom and clicking on
    Microsoft remote desktop support under the Publisher info.



    However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
    TechNet forum.



    Hope it helps.



    Prakhar Khare

    Microsoft Community - Moderator
     
    Prakhar_Khare, Aug 5, 2020
    #3
  4. Remote help

    Windows 10 - Remote Desktop

    Hi,

    We will surely assist you with the issue you are facing with Windows 10.
    - Which version of Windows 10 Operating System are you using?

    - Were you able to upgrade to Windows 10 successfully?

    I suggest you to refer the below steps and see if this helps.


    • Enable remote desktop in settings
      • Control Panel\System and Security\System, Click "Remote Settings" on the left side

    • Verify my port forwarding settings were properly forwarding to my computers local IP address
      • run "cmd.exe" and then type "ipconfig". Find your IP from that list
    [*]
    • Make sure your firewall settings are open
    • Go to "Control Panel\System and Security\Windows Firewall\Allowed apps"
    • On the left, click "Allow an app or feature through Windows Firewall"
    • Click "Change Settings"
    • Find "Remote Desktop" in the list and make sure both "Private" and "Public" is checked.

    Let us know if this helps.

    Thank you.

    Credits to : Jace_Sango.
     
    Akheel Ahmed, Aug 5, 2020
    #4
Thema:

Remote help

Loading...
  1. Remote help - Similar Threads - Remote help

  2. I need help with setting up Remote Desktop

    in Windows 10 Gaming
    I need help with setting up Remote Desktop: I am having trouble connection my PC to IPAD https://answers.microsoft.com/en-us/windows/forum/all/i-need-help-with-setting-up-remote-desktop/394d5421-23b9-444f-8288-7b8aed1be1f7
  3. I need help with setting up Remote Desktop

    in Windows 10 Software and Apps
    I need help with setting up Remote Desktop: I am having trouble connection my PC to IPAD https://answers.microsoft.com/en-us/windows/forum/all/i-need-help-with-setting-up-remote-desktop/394d5421-23b9-444f-8288-7b8aed1be1f7
  4. i CANNOT CONNECT TO vps via remote desktop please help

    in Windows 10 Gaming
    i CANNOT CONNECT TO vps via remote desktop please help: i CANNOT CONNECT TO vps via remote desktop please help https://answers.microsoft.com/en-us/windows/forum/all/i-cannot-connect-to-vps-via-remote-desktop-please/61c31284-d098-4363-ab3a-22bf4d300007
  5. i CANNOT CONNECT TO vps via remote desktop please help

    in Windows 10 Software and Apps
    i CANNOT CONNECT TO vps via remote desktop please help: i CANNOT CONNECT TO vps via remote desktop please help https://answers.microsoft.com/en-us/windows/forum/all/i-cannot-connect-to-vps-via-remote-desktop-please/61c31284-d098-4363-ab3a-22bf4d300007
  6. This pop-up that keeps coming on and disappearing is annoying, who can help me remotely?

    in Windows 10 Gaming
    This pop-up that keeps coming on and disappearing is annoying, who can help me remotely?: This pop-up that keeps coming on and disappearing is annoying, who can help me remotely? https://answers.microsoft.com/en-us/windows/forum/all/this-pop-up-that-keeps-coming-on-and-disappearing/81a4a623-2432-4026-ad3a-10253c3b4388
  7. This pop-up that keeps coming on and disappearing is annoying, who can help me remotely?

    in Windows 10 Software and Apps
    This pop-up that keeps coming on and disappearing is annoying, who can help me remotely?: This pop-up that keeps coming on and disappearing is annoying, who can help me remotely? https://answers.microsoft.com/en-us/windows/forum/all/this-pop-up-that-keeps-coming-on-and-disappearing/81a4a623-2432-4026-ad3a-10253c3b4388
  8. This pop-up that keeps coming on and disappearing is annoying, who can help me remotely?

    in Windows 10 BSOD Crashes and Debugging
    This pop-up that keeps coming on and disappearing is annoying, who can help me remotely?: This pop-up that keeps coming on and disappearing is annoying, who can help me remotely? https://answers.microsoft.com/en-us/windows/forum/all/this-pop-up-that-keeps-coming-on-and-disappearing/81a4a623-2432-4026-ad3a-10253c3b4388
  9. Remote Desktop help

    in Windows 10 Gaming
    Remote Desktop help: Good Day. I am trying to set up Remote Desktop so that I can access my desktop on my laptop. I am having some issues in doing so. First I have Remote Desktop Turned onSecond I input my computer name into the Computer Field on the Remote Desktop ScreenThird When I try to login...
  10. Remote Desktop help

    in Windows 10 Software and Apps
    Remote Desktop help: Good Day. I am trying to set up Remote Desktop so that I can access my desktop on my laptop. I am having some issues in doing so. First I have Remote Desktop Turned onSecond I input my computer name into the Computer Field on the Remote Desktop ScreenThird When I try to login...