Windows 10: REMOVING A C/USER PROFILE FROM SECONDHAND LAPTOP WHEN YOU ONLY HAVE A LOCAL LOGIN - IS IT...

Hello, those who know. I've bought a secondhand laptop running Windows 10 and, despite thinking he'd deleted everything from his laptop, the seller still has a C/User profile. I currently am using a Local profile as the laptop is destined for someone else and I am trying to set it up with the basics so I haven't signed in with a M/soft account. However, I cannot remove the C/User profile of the former owner. Perhaps because I am using a local login, when I click on Family & other users, his profile does not show up. Will I have to sign in with a M/soft account to get to see, in Family & other users, this former owner's profile? I don't want to factory reset if possible, and I can go back to the original owner and ask him to sign in again and remove himself I would guess. Is the latter my only option? Sorry if this sounds really dumb, I'm just unfamiliar with PCs and have been trying to do a good turn for someone who's not tech savvy at all.

:)

 

'Lost' user profile after System File Cheker.

Hi,

This might happen if the profile was corrupted. We'd like to have some clarifications so we can provide a suitable solution to help you resolve the issue. Can you answer the questions below?

• Is it the local administrator account or the Microsoft account?
• Are you logged in to your PC using the account that's missing in the laptop?
• What account are you using to login to the laptop?

As an initial troubleshooting step, we suggest that youcreate a new local administrator
account that you can use to login to your laptop, as it is possible that the profile was corrupted that's why it was removed when you run the SFC scan.

We'll be waiting for your response.

 

User.000 issue after updating to 1909

I'm one of the many people suffering from issues with user profiles after applying Update 1909 to Windows 10. I've read all the threads I can find on the topic here and have followed the suggestions, all to no avail. Any other thoughts are appreciated.

After applying Update 1909, the ProfileImagePath was changed to c:\users\User.000
One file that was always in use and couldn't be removed was left in c:\users\User (can't recall or find the exact file now), so I could never rename or remove the c:\user\User directory.

I followed the multiple suggestions from Brink and others:

• Rebooted at least 6 times
• Enabled hidden Administrator
• Booted into Safe Mode
• Changed ProfileImagePath
• Tried to rename c:\users\User but couldn't because a file was still in use
• Copied all data from c:\users\User.000 into c:\users\User
• Rebooted and had temporary profile
• Followed steps in Brink tutorial to change ImageProfilePath; rebooted with no change
• Restored using Restore Point from before Update 1909 - returned to single profile state (User.000)
• Removed each update that was installed individually and rebooted after each update removal - profile state never changed
• After all updates were removed, repeated the steps above with hidden Administrator, changing profile, etc. - same issue with file in use in c:\users\User
• Followed all steps above with hidden Administrator but without copying files from User.000 to User - same results

Any suggestions are greatly appreciated!

 

After entering password it’s user profile login failed

Hi Vicki Longnecker,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

• What is the complete error message that you get when you try to login to your computer?
• Are you aware of any changes made to this computer prior to the issue?
• Do you have any other administrator user account on the computer?
• Are you using a Microsoft account or a local account?

Also, you can try launching the On-Screen Keyboard from the sign-in screen by selecting the
Ease of Access button in the lower-right corner of the sign-in screen, and then select
On-Screen Keyboard. Type the password using the On-Screen Keyboard and check if you are able to login to your computer.

I have gone through your post and it appears that this issue could be due to a
user profile corruption or an existence of a temporary profile. In order to get clarity on this issue, I would suggest you to follow the steps below.

I suggest you to first Start your PC in Safe Mode and check if you are able to login to your computer.

If you are able to login to your user account in Safe Mode, then go to
This PC > Double-click on the C: drive (drive where Operating System is installed) >
Users folder. In the Users folder, check for any profiles with an unusual name or if there is a profile named as Temp and please reply us with the result.

We’ll be waiting for your response.