Windows 10: Removing a previous account

I recently purchased a pre-owned computer and the seller assured me that all her information was removed from the computer and brought back to default status. My son-in-law is an IT tech and set the computer up for me. Although I was a previous Windows 7 user, so I do have a Microsoft account, whenever he set up the computer with my information the old owner's email address still comes up under my name when I choose the SETTINGS tab to change/add things. How can I safely change that to my email address? Although whenever I sign into my Microsoft account I have no problem doing so with my information. It only shows up when the SETTINGS tab is chosen.

Thank you

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Remove an account

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to refer the following Microsoft help article to remove the mail account from Mail app.

Removing an account

Outlook help & learning - Microsoft Support

Note: The steps for Windows 8/8.1 applies to Windows 10 as well.

I would like to inform you that if you do not have any other user account created on your computer, you will not be able to remove the account. The only option for you is to convert the existing Microsoft account to Local account.
You may refer to the following steps on how to switch from Microsoft account to Local account.

• Click on search in taskbar and type account.
• Click on Accounts.
• Now, under your account, click on Sign in with Local account instead.
• Enter your Microsoft account password for confirmation and then follow the screen instruction.
• Enter User name credentials for your the Local account and click
  OK.
• Now, login to Local account.

If you want to bypass the login screen and directly enter to desktop without entering the password, I suggest you to follow the steps provided below and check if it helps.

• Press Windows Logo + R keys.
• Type netplwiz and Press
  ENTER.
• Uncheck the box “Users must enter
  a username and password to use this computer” and Click
  Apply.
• Double click on the User account on which you want to apply this settings.
• You’ll now be asked to enter the username and password of the account you want to be logged in with automatically
• Click on OK button.
  

Hope this information is helpful. For any further assistance on Windows, feel free to post your query on Microsoft Community Forum.

Thank you.

 

Remove local account from welcome screen?

Hi,  

 

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10. 

 

I understand the inconvenience that you are facing on Windows 10, we will help you with this issue.

I suggest you to refer the methods below and check if it helps.

Method 1: Safe Mode.

I suggest you to restart your computer in Safe Mode and check if the issue persist.

To start your system in safe mode follow the below steps:

• 
  Press and hold Shift key and
  restart your Computer.
  
• 
  Select Troubleshoot.
  
• 
  Select Advance Option.
  
• 
  Select Startup Repair.
  
• 
  Follow the on Screen instruction.
  

For more information refer to the below link:

How to help keep your Microsoft account safe and secure

Note: Applies to Windows 10 also.

If issue persist, I suggest you to refer method 2.

Method 2:

I suggest you to login from your Microsoft account and try to remove the local account.

To remove the local account, please follow the steps below:

• 
  Press Windows + R key.
  
• 
  On the pop up window type netplwiz and hit enter.
  
• 
  From the pop up window select the account you want to remove.
  
• 
  Hit remove.
  

Disclaimer: Removing the user account may lead to data loss.

Hope this solves the issue, please let us know if the issue still exists. We will be glad to help you.



Thank you