Windows 10: Removing Windows Local User password on computer remotely ?

Hello,

I am helping my grandparents with their computer issues, I recently upgraded their Win 7, old Sony Vaio machine to a fresh Windows 10 (recently - 2 months ago)

According to them, this morning at start-up, the computer announced that the Password has expired and a new one needed to be introduced. (or something - was not present)



They said they tried a few of the existing email passwords and finally managed to create a password that worked. (email accounts - not Hotmail or in any way linked with outlook mail, or windows account, etc. think like people with limited understanding of technology here).



All good, until this evening and, surprise: the previos password doesn't work and cannot log in.



Now here's the pickle:



This computer is 200km away and we are in full quarantine!



I somehow need to reset that password and the only access to the computer is through Teamviewer that loads before the welcome screen and log-on shows. and we can do video calls.



They are old (born in the '30s) have no USB keys, don't have a 2nd computer, there are no tech people in that village - it's a village



Is there a way to reset it by activating the Administrator account / safe mode, etc? or any help would be greatly appreciated!



thank you greatly!

submitted by /u/Cyserg
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:)

 

Remote Desktop

Okay guys need some help here before going crazy...
I am trying to setup a remote desktop connection and see exactly what the logged on user is looking at with out going through Windows Remote Desktop.

Since its local network I don't have any password or want to setup a password.

Any suggestions are appreciated

 

Forgot Local Password

Hi,

Thank you for posting your query on Microsoft Community.

I suggest you to follow the steps provided below and reset the password for the local account and check.

• 
  Login in to your Microsoft account.
  
• 
  Press Windows logo key + X key.
  
• 
  Select Computer Management.
  
• 
  Click on Local user and group.
  
• 
  In the right window pane, double click on user’s folder.
  
• 
  Right click on local user account and select set password and follow the on screen instructions.
  

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

Remove password

Hi,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience caused to you. I will be glad to assist you with the Issue.

I suggest you to follow the below steps on how to make your Local Account as Administrator Account.

Method 1:

To remove password from the User Account :

• Press Windows + X key on the keyboard.
• Click on ‘Control panel’.
• Select ‘User account’. (On which you want to disable password)
• Click on Remove Passowrd and follow the instructions.

Method 2:

After removing password follow the below steps to disable password page from start up.

• Press ‘Windows + W’ key to search Apps.
• Type keyword “netplwiz” in the search box
• Open netplwiz window from search list.
• On the user accounts page, uncheck the option
  “Users must enter a user name and password to use this computer”
  and click OK.
• Restart the computer and check if it helps.
  

If you want to change the Administrator account follow the steps.

• Login into your current Administrator Account.
• Right click on Start button and select
  Control Panel.
• Select User Account.
• Select the option Manage another Account.
• Select the Local Account.
• Now select the option Change Account Type
  and select Administrator and click Change Account Type tab.

Try the above steps and let us know if it helps. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

____________________

Thanks & Regards,