Windows 10: Reopen Account message when logging in but email address shows is not mine.

Long story. Began when I noticed a charge on my credit card for Microsoft purchase. Subsequently, found an email thanking me for purchase and PDF could be accessed from account. I do have a regular amount paid to Microsoft monthly however this figure was substantially different. Given I do not recall making any other purchases I attempted to log into my account but had forgotten password. Generated code through Authenticator App and after inputting the code I received the message copied below. Please note that the email located at the top of the message was not one of my emails. Any ideas? Thanks.

Reopen account?
You're trying to sign in to an account that's going to be closed on 1/18/2020. You can choose to reopen the account. Or, if you cancel, your account stays marked for closure. Learn more about the effects of closing an account.

What do you want to do?

:)

 

Unauthorized Emails from my account?

It is more than likely that your email account was hacked, either by a virus sniffing your password, or just simply hacked.

Either way, change your password on your email account. Unfortunately the damage by already be done. They already have your contact list and your email address associated with that contact list. There is nothing stopping them from sending out emails using their own SMTP servers to everyone on your contact list and claiming the emails are from your email address. They don't actually have to have access to your yahoo account or even any yahoo server to send emails to people that come from your address.

 

email address shows on log in screen

What you asked to do was not display your email account on your login screen. You don't need to go into your registry.
It is simple, you mis-read the info on the link. All you have to do is turn off ONE setting on your sign-in-options. I'll try and make it real simple.

 

email account hacked. please help

Also may I suggest you change email accounts to one of the following.....

Gmail
Outlook

The reason is they both use "Step two verification". This style of verification means even if a hacker gets your password they cannot log in to your account. You see every time someone try's to log in that hasn't been verified you will get a text or a phone call giving you a final code to log in. Its very easy and simple to setup also. The great thing is once you setup your Email application with a specific "application password" from that account you never have to log in again AND your account is protected from being logged in from foreign entities.

I like the new outlook personally however Gmail is also damn good. Gmail also has an IP tracker that allows you to see WHERE the account has been logged in from. Anyway let us know if you wanna change over and have any questions. We will be happy to help and welcome to TPU!