Windows 10: Repeated Blue Screen of Death, cannot reset PC

Hello,


While I was working on my Windows 10 PC, writing in a Word Document, I was suddenly met with a Blue Screen of Death, without any other issues or warnings leading up to it. I attempted to restart the PC, but every time I do I immediately get another Blue Screen of Death. This appears to not be caused by any action on my part, but rather it seems to depend on the amount of time Windows is running roughly ~1 min. The Stop Code for the Blue Screen of Death changes each time, switching between UNEXPECTED KERNEL MODE TRAP and WHEA UNCORRECTABLE ERROR. Sometimes, the Blue Screen of Death seems to be unable to finish its "Collection of Error information", but freezes at 0% until I do a hard reboot.


Some short reading online says that these two stop codes indicate two completely different issues, so I'm not sure why they are both happening at the same time. An UNEXPECTED KERNEL MODE TRAP implies a corrupted driver, so a reset of Windows should fix that. The WHEA UNCORRECTABLE ERROR however suggests a hardware failure; however, my experience seems to suggest that it cannot possibly be a hardware problem as I explain below.


I attempted to reset the PC, to preserve my files and delete all apps and reset all settings. However, roughly one minute into the reset process the Blue Screen of Death happens anyway, causing the reset process to abort. My files are not backed up from this PC, I cannot afford to do a reset that will delete them.


Also, my PC is a dual boot with Ubuntu 16 installed alongside Windows 10. I am currently writing this post from the Ubuntu side, which has not crashed at all, and thus proves that the hardware of the PC is not causing the issue.


What do I do?

Nathan

:)

 

Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Repeated Blue Screen of Death

Hello,

This erratic behavior of Windows 10 may have risen from the recent update itself. For us to help you with your concern, we suggest that you perform a startup repair to see if there will be any changes. Kindly follow the steps below:

• Boot to Advanced Startup Options from a hard reboot. Press and hold the power button on your PC until it powers off and until it powers on.
• Wait until you see the Windows logo screen or Please wait during boot. Usually it may take repeating up to 3 times.
• Select See advanced repair options.
• Under Advanced Startup Options, select Troubleshoot.
• Select Advanced options. Under Advanced options, select Startup Repair.
• If prompted, select an administrator account to provide credentials for approval, type in the password and click Continue.
• Startup Repair will now start Diagnosing your PC, and will attempt to automatically repair it.

We'll be waiting for your reply.

 

Repeated Blue Screen of Death

Please post a link to the dump file/s. "How to" instructions below.

Blue Screen of Death (BSOD).

BSOD Finding and fixing them