Windows 10: Repeated blue screen on ntfs.sys when using iTunes downloaded from Microsoft Store

C:\Windows\Minidump:

https://1drv.ms/u/s!AqV9ZCjyG_X8hJcXcAcGI4MqUAlPWg


Hi,

I recently crashed into the blue screen showing "ntfs.sys failed" repeatedly when launching or using iTunes on Windows 10. (twice on launching, once on using)


My Windows 10 and iTunes are the latest version (as of now: 1/9/2019)


This issues appeared only recently, after I installed the new iTunes from Microsoft Store. iTunes used to be installed with a installer downloaded from apple.com, but the newest one is supposed to be gotten from the Microsoft Store. I've been using iTunes on Windows 10 for a long time, never had this issue, until this new version from the Store. Another possibility is a certain recent Windows patch caused it, I can't tell.


What can I do about this? Thanks very much!

:)

 

Blue Screen dxgmms2.sys PAGE_FAULT

Hi,

Dxgmms2.sys blue screen errors are related to corrupted or outdated device driver. We suggest checking this
link for troubleshooting blue screen errors as an initial step to resolve this issue.

Update us with the outcome so we can provide further assistance.

 

Blue Screen because of cm11264.sys

Hi,

This blue screen error due to cm11264.sys error could have happened due to the corrupted Windows component. To resolve your issue, we suggest that you follow the steps provided in this

article.

Let us know if there is anything else we can do to assist.

 

Blue screen and stop code

Hi
Jeferis,

There are a lot of factors for this matter to occur. To isolate the issue, we have some questions for you:

• 
  What activity have you done to
  trigger the NTFS and FAT FILE SYS loop?
  
• 
  were there any error messages?
  
• 
  What troubleshooting steps have you done so far?
  

It is possible that the
Boot
Sequence were corrupted by the previous activity which
triggered the Blue Screen Error and the loop. We recommend that you perform these
suggested troubleshooting
and see if there are any changes:

Startup Repair.


To access the
Startup Repair Screen, turn off the
PC 3-4 times(force shutdown),
while on the Blue screen Error. This will route you to the
Startup repair screen:

Advanced Boot Options > click Troubleshoot > Advanced options > Command Prompt

and run the following command:

Run SFC Scan:  

SFC
will
scan
and
run
an
automatic repair
to any
corrupted system files
that it will detect. We suggest that you perform it twice. To run an
SFC scan, follow these steps:  

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type
  sfc /scannow
  and hit
  Enter.   
  

Boot Record:

This will fix the corruptions on
boot records or boot
sequence. To run this command, follow these steps:

• 
  Run
  Command Prompt as Administrator.
  
• 
  Type the following command:  
  
  • 
    Bootrec /fixMBR  
    
  • 
    Bootrec /fixBoot
    
  • 
    Bootrec /rebuildBCD
    

Update us on how it goes.

Regards.