Windows 10: Repeated Blue Screens of Death after Windows Updates - HP

Discus and support Repeated Blue Screens of Death after Windows Updates - HP in Windows 10 BSOD Crashes and Debugging to solve the problem; I purchased a HP notebook (model 15-g048ca) in 2014. It's old but because it hasn't been used much, it was running fine - till a few months ago when I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by jubilance, Mar 18, 2019.

  1. jubilance Win User

    Repeated Blue Screens of Death after Windows Updates - HP


    I purchased a HP notebook (model 15-g048ca) in 2014. It's old but because it hasn't been used much, it was running fine - till a few months ago when I did a Windows update and the laptop booted to "Boot Device Not Found". I followed the steps on this video and enabled legacy support, which solved the problem...but since then there have been several more Windows updates and my laptop is freezing or going into the blue screen of death so many times.


    There was another update few days ago after which it again went into boot device not found and I again labeled legacy support and there haven't been blue screens since then, but it does freeze sometimes. I very rarely had blue screens or freezing just some months ago before these updates.


    I was going to attach minidump files but when I opened the Minidump folder, there were only two files and neither had any content (0 bytes).


    My Windows version is Windows 10 Home - 1809 - 17763.379


    PS what exactly does enabling legacy support do?

    :)
     
    jubilance, Mar 18, 2019
    #1
  2. XP ROCKS. Win User

    Repeated Blue Screen of Death

    Please post a link to the dump file/s. "How to" instructions below.

    Blue Screen of Death (BSOD).

    BSOD Finding and fixing them
     
    XP ROCKS., Mar 18, 2019
    #2
  3. Blue Screen of death

    Hi Cruize,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience you are facing. Let me help you in resolving the issue.

    I would appreciate if you can provide us the following information to help us understand the issue better.

    • Are you able to boot to the desktop?
    • What is the exact error message you get on the screen?
    I would suggest you refer to the following Microsoft article on
    Troubleshoot blue screen errors and check.

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
    Blue Screen of Death (BSOD).

    BSOD Finding and fixing them

    Keep us posted on Windows related queries and we will be happy to assist you further.
     
    Nachappa C K, Mar 18, 2019
    #3
  4. Ryan Pag Win User

    Repeated Blue Screens of Death after Windows Updates - HP

    Blue screen of death issue

    Hi Malcolm,

    Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

    • Please provide the complete stop error message that you are getting.
    • Were there any changes made prior to the issue?

    We recommend following the troubleshooting steps in the article:
    Troubleshoot blue screen errors


    Should you need further help, you're always welcome to post back.
     
    Ryan Pag, Mar 18, 2019
    #4
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Repeated Blue Screens of Death after Windows Updates - HP

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