Windows 10: Repeated erasure of cookies and passwords

For at least a month now I am getting repeated loss of my cookies and passwords. It only happens on my Win 10 desktop PC. I had a MS support session. The latest Win 10 version was installed it took about 12 hours!. I changed virus protection to Malwarebytes and did a scan, removed PC mechanic. It happens virtually every day. terrible problem, costing me a lot of time.


Peter Bresler

:)

 

Issues with enabling cookies in Internet Explorer 11

Hello,

Before proceeding could you please answer few questions:

• 
  When you say “but the program seems to doubt it” what exactly are you referring to?
  
• 
  Do you get any error message?
  
• 
  What are the steps you have followed to allow cookies?
  

I suggest you to follow the steps mentioned In the article to allow Cookies and check if it helps. Refer to the below link:

Delete and manage cookies

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Issues while resetting Microsoft account password

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while resetting the password for your Microsoft account.



As you have that after entering the code it asks you to enter the current password, I would suggest you to try the following steps and see if that helps.

1. Try resetting the password using in-private browsing. If you are using Edge or Internet Explorer press,
   Ctrl + Shift + P to open Private tab. If you are using Chrome, press
   Ctrl + Shift + N.
   
2. Try clearing Cookies and Cache of the browser. Refer the article
   
   Delete and manage cookies. To clear Cookies in Edge follow the steps mentioned below.
   

• Open Microsoft Edge and go to
  Settings and more > Settings > Privacy & security.
  
• Under Clear browsing data, select
  Choose what to clear.
  
• Select the Cookies and saved website data check box and then select
  Clear.
  

If the issue persists, please get back to us with the details of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Passwords in Windows 8.1 Phone

We suggest that you clear cache and cookies by following the steps below:

• Tap the Internet Explorer live tile on the home screen.
• Tap on the ellipses (...) at the bottom right.
• Scroll down and tap settings.
• Scroll down and tap delete history.
• Tap delete to confirm.
• Wait a few seconds for the cache and cookies to clear.

Let us know the results.

Regards.