Windows 10: Reporting a bug that crashes system when xbox one controller is low on batteries (windows 10)

Hello.

I'd like to report a bug that crashes the computer when the xbox one controller is low on batteries.

Hoping it will be fixed in a future update, thank you.

:)

 

Xbox Controller in Windows

Hey there Tomas

Thanks for reaching out!



I suggest that you try updating
your Xbox One controller. To do this, kindly follow the steps provided on the links below:

• How
  to update your Xbox One Controller on Windows 10
  
• Connect
  and troubleshoot Bluetooth on your Xbox One Wireless Controller
  
• Troubleshoot
  update issues with your Xbox One Controller
  

If the issue persists, I strongly
recommend contacting our Xbox Customer Support
for further troubleshooting steps.



Kindly update us with the results.

 

Window 10 - No warning for low battery.

Hi William,

Your concern about the low battery notification on your device can be facilitated by the Power Options section of Windows. To check if Low battery notification is activated, we'd recommend performing the following:

• Search and launch Control Panel using Cortana.
• In the Search Control Panel box, type Power Options.
• Click on Edit power plan.
• Locate and click Change advanced power settings.
• Locate and collapse the Battery category.
• Locate and collapse Low battery notification.
• On battery must be tagged as On.
• If it's already on, locate and increase Low battery level to at least 10%.

Let us know how it goes after you've performed the steps.

 

Xbox One Controller

Hi MoDaBro,

An outdated Xbox One controller is one of the possible reasons why your controller is unable to connect to your Xbox One without battery on it. To help you resolve this concern, I need to collect more information. Kindly answer the questions below:

• Have you tried connecting a different controller using the same USB cable?
• Have you tried using a different USB port on your Xbox One console?

In the meantime, I suggest that you try updating your Xbox One controller. To do this, kindly follow the steps provided on the links below:

Update your Xbox One Controller

How to update your Xbox One Controller on Windows 10

You may also try performing the troubleshooting steps provided on the
link.

If the issue persists, I strongly recommend contacting our Xbox Chat Support for further troubleshooting steps. To proceed, you may contact them through the link below:

Xbox Chat Support

Kindly update us with the results.