Windows 10: Request for Assistance with Retrieving Product Keys for Purchased Windows Licenses

Dear Microsoft Support Team,I hope this message finds you well.I am writing to request assistance in retrieving the product keys for several Windows licenses I purchased through your platform. I have included details of the transactions below for your reference:Windows 10 ProPurchase Date: October 21, 2015Order Number: 110016175Windows 10 HomePurchase Date: January 6, 2016Order Number: 1116848275Windows 10 ProPurchase Date: August 16, 2016Order Number: 1169970575These transactions were completed using my Microsoft account [your email address] and the payments were processed via the credit ca

:)

 

Windows won't activate a digital license but will with a product key?

Thank you for the insight

That's interesting. So you are suggesting after I make my next clone, I enter a generic product key in windows activation and THEN follow up with purchasing (or transferring) a digital license? Do I understand you correctly? If so, I'll try that on my next build.

It is possible. My only experience seeing it not cleared up in an hour (besides, of course, having the wrong time on my machine or a truly faulty connection) was many years ago. When I contacted Microsoft, they were able to diagnose that my license wasn't valid but couldn't tell me why. If memory serves me correctly, I attempted to move a license from a windows ten machine that initially was an upgrade from windows seven. I discovered (on this forum) that a windows ten license that was upgraded from windows seven license was not eligible to be transferred to a new machine. And I was not able to purchase a digital license. I needed a product key.

I couldn't find reputable dealers that are still selling retail windows 10 licenses (for example, Best Buy only lists the Spanish version of windows home on their website). But since I just learned that a windows 11 license can be used my concern has been allayed.

 

Windows won't activate a digital license but will with a product key?

If you plan on "transferring" a digital license from one computer to another using the activation troubleshooter and your Microsoft Account, then yes, start with the generic product key on the new computer. Actually, on a new install, you select the option for "I don't have a product key" and then after the install use the Activation Troubleshooter. Otherwise, if you are using a unique product key, either purchased or embedded in the firmware of the computer by the factory - let Windows 10/11 activate for the first time from that product key. AFTER it is activated, change the product key to the generic. One advantage to doing this is that if the original product key was OEM, changing it to the generic retail product key will also change the digital license type to retail and make it transferrable to another computer.

 

Product Key Reactivation

Hi

Thanks for your reply.

Reactivating Windows 11 after retrieving the motherboard key involves using the original product key or digital license associated with your system.

Here are the steps to reactivate Windows 11:

1. Open Settings:
   
   • Click on the Start button and select the gear icon to open "Settings."
     
2. Navigate to Update & Security:
   
   • In the Settings menu, click on "Update & Security."
     
3. Go to Activation:
   
   • In the left sidebar, select "Activation."
     
4. Enter Product Key:
   
   • If you have a product key, click on "Change product key" and enter the key when prompted.
     
5. Use Digital License:
   
   • If your Windows 11 was linked to your Microsoft account, you might see an option to troubleshoot and link your digital license. Click on this option and follow the prompts.
     
6. Restart Your Computer:
   
   • After entering the product key or linking your digital license, restart your computer.
     
7. Verification:
   
   • Go back to the Activation section in Settings to verify that Windows 11 is now activated.