Windows 10: Reset parental control when the parent's account cannot be accessed

Discus and support Reset parental control when the parent's account cannot be accessed in User Accounts and Family Safety to solve the problem; Hello, I can't install apps I need from Microsoft Store because of parental control. I asked my parents to allow them, and they agreed to do it. I'm 17... Discussion in 'User Accounts and Family Safety' started by 손량, Mar 21, 2019.

  1. 손량 Win User

    Reset parental control when the parent's account cannot be accessed


    Hello, I can't install apps I need from Microsoft Store because of parental control. I asked my parents to allow them, and they agreed to do it. I'm 17 years old BTW.


    However, my father's account was created ages ago, and he can't remember not only the password, but also the account's email. Even worse, it turned out that the email he used is now not being serviced anymore, so there's no way to recover his account's password.


    Is there any way to get rid of this situation? Thanks in advance.

    :)
     
    손량, Mar 21, 2019
    #1

  2. Parental Settings

    Hi
    Anngelique,


    To better assist you with your concern, please follow troubleshooting steps on how to remove parental controls below:

    • Go to the Control Panel from the Windows Start menu.
    • Click User Accounts.
    • Click Parental Controls.
    • Click on your account photo.
    • Choose Parental control off.
    The steps provided works only if the user account has full access to the PC.

    Let us know if you have other concerns.
     
    Phillip Pio, Mar 21, 2019
    #2
  3. Jedzi Win User
    Parental Controls without a Microsoft Account


    Hi,

    I've just re-installed Windows 10 on a family laptop. I want to create accounts for my two children (aged 13 & 11) that have a degree of protection, mainly in terms of sites and content types that they can access.

    However I don't like the fact that to create a child account and use the child safety features Microsoft forces me to create a Microsoft account / hotmail address for them. Are my options:

    1. Live with it
    2. Use other parental control software, e.g. Custodio
    3. Tie individual browsers down with parental controls.

    Thanks,
     
    Jedzi, Mar 21, 2019
    #3
  4. Jane Pin Win User

    Reset parental control when the parent's account cannot be accessed

    Parental control

    Hi, Giwa.

    To disable your Parental Control, please follow the steps:

    1. Go to the Control Panel from the Windows Start menu.

    2. Click User Accounts.

    3. Click Parental Controls.

    4. Click on your account photo.

    5. Choose Parental control off.

    We're just here if you have further questions. Have a great day!
     
    Jane Pin, Mar 21, 2019
    #4
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Reset parental control when the parent's account cannot be accessed

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