Windows 10: Reset Pin issue.

Hello, I got a BRAND NEW laptop, meaning there wont be any viruses that could have caused the issue. Ever since I first got it, every time I try to log in it says that there was an issue setting up my pin and need to reset it. I did that, and made a new pin. It worked, then I come back the next day and get the same error. I found restarting it works, but sometimes it takes several restarts. I've gone around and people have had similar issues, but different problems. My issue is I wont always have internet for months at a time so I wont beable to always set my pin if required, so if the restart

:)

 

Forgotten PIN and expired password

Hi Dyari,

Thanks for your answer.

I tried steps of both links:

• #1: reset PIN code
  
  • I see no link "reset your PIN"on login page --> I can't reset it
    
• #2: change or reset windows password
  
  • My Windows account is not displayed at all on login page.
    
  • I am using a local account
    

If you have any other suggestion, I would be more than happy to try.

Regards,

Guillaume

 

Can't reset my PIN

Hi SQxAe,

Thank you for writing to Microsoft Community Forums.

1. Were there any changes made to the operating system recently?
   
2. Is the system connected with Wired or wireless connection?
   

If you are using wireless connection, I suggest you to plug in to the Ethernet cable and try entering the password. I also suggest you to change the Microsoft password by login to
login.live.com from other device. Try entering the password through
on-screen keyboard.

I also suggest you to enable build-in admin account using command prompt from WinRE, follow the below steps, and check if that helps.

Step: Enable built-in admin from WinRE.

1. On the login screen click on the power button at the bottom right corner of the screen.
2. Hold Shift key and click on restart.
3. Click on Troubleshoot.
4. Click on Advanced options.
5. Click on Command Prompt.
6. Type the command net user administrator /active:yes and press Enter key.
7. Once logged in to the built in admin account, try changing the current user account password.

If you are unable to change the password for the account, I suggest you to create a new user account. Follow the steps from the article to create a new user account

Create a local user or administrator account in Windows 10

I also suggest you to refer this article on
PIN sign-in issues, and check if that helps.

I look forward to hearing from you soon.

Regards,

 

Resetting PIN on Windows 10 Issues

I am getting a message at start up in the login screen saying I've tried several times to login with the wrong PIN. Even thought I haven't done a thing yet. It also looks like I have two accounts listed in the lower left corner. I can login using my Microsoft
password but, why can I no longer use the PIN step instead? Can I reset my PIN?