Windows 10: Reset this PC does nothing

I bought a used PC that came with Windows 10, upgraded from Windows 7. There are still files and such left over from the previous owner so I wanted to do a complete reset of windows 10 and return to factory defaults. The problem is that when I go to settings/recovery and choose the option "Reset this PC" nothing at all happens. I push the button and I can tell it is thinking a little bit, but then nothing at all happens. The PC is functioning as normal, it just won't reset.

So 2 questions:
1. Any idea why reset this pc doesn't do anthing?
2. If I reinstall windows 10 using the media creation tool and a usb flash drive, will that in any way mess up the windows 10 activation? (I don't care about going back to win7 so if I lose that it's fine).

Thanks in advance.

:)

 

RESET THIS PC!, "RESET THIS PC" OR "ADVANCED OPTION" DOESN'T EXIST

Hi,

Thank you for posting your query on Microsoft Community.

Please reply:

1. Do you receive any error message? If yes please reply with the error message and error code.

2. Did you use the Get Windows 10 app or the media creation tool to upgrade to Windows 10?

I would suggest you do a startup repair by using Windows 10 DVD. If you do not have Windows 10 DVD I would suggest you create one. Follow the steps from the links below:

Installing Windows 10 using the media creation tool:


Windows 10 herunterladen

Follow the steps below to run a startup repair using Windows 10 DVD

Boot from the Windows 10 DVD.

a) At the Install Now screen, click Repair your computer >Advanced Options >
Troubleshoot > Startup repair

b) Follow the on screen instructions

Hope this helps. Please respond if you have further related queries.

Regards,

 

RESET THIS PC!, "RESET THIS PC" OR "ADVANCED OPTION" DOESN'T EXIST

I want to downgrade my W10 since it makes my asus laptop malfunction however whenever I click the "Troubleshoot" menu in the advanced startup option the "reset this pc or "advanced option" doesn't exist. the question how can I downgrade my PC is this options
are not shown. Please Help me.

#ohohW10

 

Not sure why it does not work through Advanced options yet, but take a look at both tutorials make sure it is being done correct.
Maybe some kind of corruption in files since do not know much about it and being used.

Reset Windows 10
Refresh Windows 10

If everything was done legit and activated from an upgrade you can do a clean install with ISO of Windows 10 and should not have an issue activating. Reset is a clean install as refresh will keep settings and files.

 

Reset does not work either from within windows or in the advanced restart menu. From the advanced restart menu it just restarts as normal and does not do the reset.

So it looks like my only option is to do a clean install from a USB drive.

 

Again since bought used hoping all was done correct and legit. Good to have a copy of the ISO for troubleshooting reasons to.
Up to you if want to try clean install with USB Flash Drive or making a disc of Windows 10.Preferably i like downloading the ISO and making a disc or USB over using the Media creation tool even though similar , see both tutorials. Remember the USB flash drive needs to be made bootable.

https://www.tenforums.com/tutorials/1...n-install.html
https://www.tenforums.com/tutorials/9...-download.html