Windows 10: Reset windows 10, but my old account still exists and fails to load

I am experiencing a really frustrating issue. I wanted to start fresh on my pc so I performed a factory reset. Everything went as planned only the startup page still shows my old account. When I try to sign into the account it shows an error saying the account failed to load. I have tried resetting multiple times by holding shift and restarting, but it always brings me back to the old account.

:)

 

Strange Windows 10 User Account issue.

Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown

 

Windows 10 fails to update


When you finish testing the Avast suggestion, make sure that you restart your machine.

Then if the issue persists, please return to the trouble shooting list in post# 89

I think there are three steps that remain; the WU troubleshooter, reset WU components, and manual WU reset.

 

Windows 10 reset on a Star Wars special edition notebook


There's no need to reset the laptop. Simply create a new user account for you, change its account type to administrator (all new accounts after the first initial one are standard accounts when created), sign out from the original account, sign in to your new account and finally remove the original account. Takes a few minutes, much faster than a full reset.

• Step 1, create a new user account: User Account - Add in Windows 10 - Windows 10 Forums
• Step 2, change the new account's type to Administrator: Account Type - Change in Windows 10 - Windows 10 Forums
• Step 3, remove the original account: User Account - Delete in Windows 10 - Windows 10 Forums