Windows 10: Reset Windows showing me there was a problem resetting your pc

Discus and support Reset Windows showing me there was a problem resetting your pc in Windows 10 Installation and Upgrade to solve the problem; I am trying to reset my Windows Laptop and it is giving me the error message There was a problem resetting your pc. I tried all possible ways of... Discussion in 'Windows 10 Installation and Upgrade' started by JosephBlessingh, Jan 16, 2020.

  1. Reset Windows showing me there was a problem resetting your pc


    I am trying to reset my Windows Laptop and it is giving me the error message There was a problem resetting your pc. I tried all possible ways of resetting it but it is not able to reset it. Please help me.

    This is the log file:

    2020-01-16 22:16:09, Info LogSession: Starting a new log session at [C:\$SysReset\Logs]

    2020-01-16 22:16:09, Info Registry: Loading SOFTWARE hive from online OS

    2020-01-16 22:16:09, Info ResetCreateSession: Succeeded

    2020-01-16 22:16:09, Info OnlineUI: Reset session created successfully

    2020-01-16 22:16:13, Info OnlineUI: Check Reset Disable Flag

    2020-01-16 22:16:13, Info Session: Checking main OS for a test ID

    2020-01-16 22:16:13, Info Telemetry: Checking [C:] for a test ID

    2020-01-16 22:16:13, Info Registry: Loading SOFTWARE hive from online OS

    2020-01-16 22:16:13, Info Telemetry: No test ID present

    2020-01-16 22:16:13, Info Session: Reading system configuration

    2020-01-16 22:16:13, Info SenseContext: Opening system BCD

    2020-01-16 22:16:13, Info SenseContext: Reading WinRE config

    2020-01-16 22:16:13, Info [SystemSettingsAdminFlows.exe] Enter WinReGetConfig

    2020-01-16 22:16:13, Info [SystemSettingsAdminFlows.exe] Parameters: configWinDir: NULL

    2020-01-16 22:16:13, Info [SystemSettingsAdminFlows.exe] WinRE config file path: C:\WINDOWS\system32\Recovery\ReAgent.xml

    2020-01-16 22:16:13, Info [SystemSettingsAdminFlows.exe] Update enhanced config info is enabled.

    2020-01-16 22:16:13, Error [SystemSettingsAdminFlows.exe] IOCTL_STORAGE_QUERY_PROPERTY failed: 0x1

    2020-01-16 22:16:13, Error [SystemSettingsAdminFlows.exe] IOCTL_STORAGE_QUERY_PROPERTY failed: 0x1

    2020-01-16 22:16:13, Error [SystemSettingsAdminFlows.exe] IOCTL_STORAGE_QUERY_PROPERTY failed: 0x1

    2020-01-16 22:16:13, Info [SystemSettingsAdminFlows.exe] WinRE is installed

    2020-01-16 22:16:13, Info [SystemSettingsAdminFlows.exe] WinRE is installed at: \\?\GLOBALROOT\device\harddisk0\partition4\Recovery\WindowsRE

    2020-01-16 22:16:13, Info [SystemSettingsAdminFlows.exe] System is WimBoot: FALSE

    2020-01-16 22:16:13, Info [SystemSettingsAdminFlows.exe] WinRE image validated

    2020-01-16 22:16:13, Info [SystemSettingsAdminFlows.exe] Exit WinReGetConfig return value: 1, last error: 0x0

    2020-01-16 22:16:13, Info SenseContext: Checking whether the target OS [C:\] is accessible ...

    2020-01-16 22:16:13, Info SenseContext: Target is accessible, will load registry hives

    2020-01-16 22:16:13, Info SenseContext: Loading target SOFTWARE hive

    2020-01-16 22:16:13, Info Registry: Loading SOFTWARE hive from online OS

    2020-01-16 22:16:13, Info SenseContext: Loading target SYSTEM hive

    2020-01-16 22:16:13, Info Registry: Loading SYSTEM hive from online OS

    2020-01-16 22:16:13, Info SenseContext: Loaded

    2020-01-16 22:16:13, Info SystemInfo: Reading BCD settings

    2020-01-16 22:16:13, Info SystemInfo: Locating the boot device

    2020-01-16 22:16:13, Info SystemInfo: Getting firmware info

    2020-01-16 22:16:13, Info SystemInfo: Reading host version number

    2020-01-16 22:16:13, Info SystemInfo: Searching for migration XML

    2020-01-16 22:16:13, Info SystemInfo: Reading power configuration

    2020-01-16 22:16:13, Info SystemInfo: Checking whether target OS volume is accessible ...

    2020-01-16 22:16:13, Info SystemInfo: The target OS volume is accessible

    2020-01-16 22:16:13, Info SystemInfo: Checking if narrator auto start reg key turned on

    2020-01-16 22:16:13, Info SystemInfo: Detecting target BitLocker state

    2020-01-16 22:16:13, Info SystemInfo: Checking whether target is healthy

    2020-01-16 22:16:13, Info SystemInfo: Reading target build information

    2020-01-16 22:16:13, Info SystemInfo: Reading target's reset policy flags

    2020-01-16 22:16:13, Info SystemInfo: Searching target for OEM extensibility

    2020-01-16 22:16:13, Info SystemInfo: Checking whether target OS is Signature Edition ...

    2020-01-16 22:16:13, Error 0x80070002 in PushButtonReset::RegKey::HasValue base\reset\util\src\registry.cpp:187: Failed to load subkey at [Microsoft\Windows\Signature][gle=0x00000002]

    2020-01-16 22:16:13, Info SystemInfo: Get reconstruction version from registry key

    2020-01-16 22:16:13, Error 0x80070002 in PbrGetRestoreToBaselineVal base\reset\engine\scenario\src\sensetargetos.cpp:63: Does not find registry key of PushButtonReset[gle=0x00000002]

    2020-01-16 22:16:13, Info SystemInfo: Failed to get the reconstruction version from registry key. Use Latest as default.

    2020-01-16 22:16:13, Info SystemInfo: RestoreToBaseline [False]

    2020-01-16 22:16:13, Info SystemInfo: Detecting Team OS

    2020-01-16 22:16:13, Info Registry: Loading SOFTWARE hive from online OS

    2020-01-16 22:16:13, Info SystemInfo: Detecting Windows-to-Go

    2020-01-16 22:16:13, Info SystemInfo: Locating WinRE

    2020-01-16 22:16:13, Info SystemInfo: Detecting current WinRE's build number

    2020-01-16 22:16:13, Info SystemInfo: Detecting Narrator Running

    2020-01-16 22:16:13, Warning IsNarratorRunning: Error finding window NarratorUIClass; HR = 0x80070002

    2020-01-16 22:16:13, Warning 0x80070002 in PbrSenseNarrator base\reset\engine\scenario\src\sensemisc.cpp:321: Failed to query whether narrator is running

    2020-01-16 22:16:13, Info Session: Finished reading SystemInfo

    2020-01-16 22:16:13, Info -- Begin SystemInfo dump

    2020-01-16 22:16:13, Info [PowerSourceIsUnreliable]: [False]

    2020-01-16 22:16:13, Info [HostVersionMajor]: [10]

    2020-01-16 22:16:13, Info [HostVersionMinor]: [0]

    2020-01-16 22:16:13, Info [HostBuild]: [19041]

    2020-01-16 22:16:13, Info [BootLocale]: [en-US]

    2020-01-16 22:16:13, Info [BootTimeout]: [0]

    2020-01-16 22:16:13, Info [BootVolume]: [C:\]

    2020-01-16 22:16:13, Info [BootDrive]: [C]

    2020-01-16 22:16:13, Info [SecureBootEnabled]: [False]

    2020-01-16 22:16:13, Info [IsTeamOS]: [False]

    2020-01-16 22:16:13, Info [IsWindowsToGo]: [False]

    2020-01-16 22:16:13, Info [IsSafeMode]: [False]

    2020-01-16 22:16:13, Info [IsWindowsPE]: [False]

    2020-01-16 22:16:13, Info [RamdiskDevice]: []

    2020-01-16 22:16:13, Info [RamdiskVolumeRoot]: []

    2020-01-16 22:16:13, Info [RamdiskPath]: []

    2020-01-16 22:16:13, Info [WinREAvailable]: [True]

    2020-01-16 22:16:13, Info [WinREVolumeRoot]: [\\?\Volume{63a17c3c-fbf4-4f62-879f-f2355c55a0a0}\]

    2020-01-16 22:16:13, Info [WinREPath]: [\Recovery\WindowsRE\winre.wim]

    2020-01-16 22:16:13, Info [WinREBootEntry]: [{EB570C2D-387C-11EA-83B0-F834411E4BEA}]

    2020-01-16 22:16:13, Info [WinREVersionMajor]: [10]

    2020-01-16 22:16:13, Info [WinREVersionMinor]: [0]

    2020-01-16 22:16:13, Info [WinREBuild]: [19041]

    2020-01-16 22:16:13, Info [StagedWinREAvailable]: [False]

    2020-01-16 22:16:13, Info [StagedWinREPath]: []

    2020-01-16 22:16:13, Info [ArchivedWinREAvailable]: [False]

    2020-01-16 22:16:13, Info [ArchivedWinREPath]: []

    2020-01-16 22:16:13, Info [DownlevelWinREAvailable]: [False]

    2020-01-16 22:16:13, Info [DownlevelWinREVolumeRoot]: []

    2020-01-16 22:16:13, Info [DownlevelWinREPath]: []

    2020-01-16 22:16:13, Info [DownlevelWinREVersionMajor]: [0]

    2020-01-16 22:16:13, Info [DownlevelWinREVersionMinor]: [0]

    2020-01-16 22:16:13, Info [DownlevelWinREBuild]: [0]

    2020-01-16 22:16:13, Info [RecoveryImageAvailable]: [False]

    2020-01-16 22:16:13, Info [RecoveryImageVolumeRoot]: []

    2020-01-16 22:16:13, Info [RecoveryImagePath]: []

    2020-01-16 22:16:13, Info [RecoveryImageIndex]: [0]

    2020-01-16 22:16:13, Info [RecoveryImageReferencePaths]: [[0] items]

    2020-01-16 22:16:13, Info [RecoveryImageVersionMajor]: [0]

    2020-01-16 22:16:13, Info [RecoveryImageVersionMinor]: [0]

    2020-01-16 22:16:13, Info [RecoveryImageBuild]: [0]

    2020-01-16 22:16:13, Info [RecoveryImageEdition]: []

    2020-01-16 22:16:13, Info [RecoveryImageArchitecture]: [0]

    2020-01-16 22:16:13, Info [RecoveryImageOEMResetConfigPath]: []

    2020-01-16 22:16:13, Info [TargetAccessible]: [True]

    2020-01-16 22:16:13, Info [TargetInstallHealthy]: [True]

    2020-01-16 22:16:13, Info [TargetVolumeCapacity]: [111798137344]

    2020-01-16 22:16:13, Info [TargetSpaceRemaining]: [26649956352]

    2020-01-16 22:16:13, Info [TargetEncrypted]: [False]

    2020-01-16 22:16:13, Info [TargetEncryptionSuspended]: [False]

    2020-01-16 22:16:13, Info [TargetLocked]: [False]

    2020-01-16 22:16:13, Info [TargetVersionMajor]: [10]

    2020-01-16 22:16:13, Info [TargetVersionMinor]: [0]

    2020-01-16 22:16:13, Info [TargetBuild]: [19041]

    2020-01-16 22:16:13, Info [TargetRevision]: [1]

    2020-01-16 22:16:13, Info [TargetBuildBranch]: [vb_release]

    2020-01-16 22:16:13, Info [TargetBuildLab]: [19041.1.amd64fre.vb_release.191206-1406]

    2020-01-16 22:16:13, Info [TargetProductName]: [Windows 10 Home Single Language]

    2020-01-16 22:16:13, Info [TargetEdition]: [CoreSingleLanguage]

    2020-01-16 22:16:13, Info [TargetArchitecture]: [9]

    2020-01-16 22:16:13, Info [TargetInstallType]: [14]

    2020-01-16 22:16:13, Info [TargetHasRedirectedProfiles]: [False]

    2020-01-16 22:16:13, Info [TargetCompact]: [True]

    2020-01-16 22:16:13, Info [TargetIsSignature]: [False]

    2020-01-16 22:16:13, Info [TargetRunsNarratorOnLogon]: [False]

    2020-01-16 22:16:13, Info [PolicyDisablesReset]: [False]

    2020-01-16 22:16:13, Info [PolicyDisablesCustomizations]: [False]

    2020-01-16 22:16:13, Info [PolicyDisablesDriverMigration]: [False]

    2020-01-16 22:16:13, Info [PolicyDisablesReconstructToLatest]: [False]

    2020-01-16 22:16:13, Info [TargetHydratedProvPackages]: [[0] items]

    2020-01-16 22:16:13, Info [TargetDehydratedProvPackages]: [[0] items]

    2020-01-16 22:16:13, Info [TargetProvPackageInstallOrder]: []

    2020-01-16 22:16:13, Info [TargetRuntimeProvPackages]: [[0] items]

    2020-01-16 22:16:13, Info [TargetOEMResetConfigPath]: []

    2020-01-16 22:16:13, Info [TargetOEMAutoApplyPath]: []

    2020-01-16 22:16:13, Info [RamdiskMigrationXML]: []

    2020-01-16 22:16:13, Info [TargetMigrationXML]: [C:\Windows\System32\srms.dat]

    2020-01-16 22:16:13, Info [TargetReprovisionMigrationXML]: [C:\Windows\System32\srms-apr-v.dat]

    2020-01-16 22:16:13, Info [IsRecoveryMediaBoot]: [False]

    2020-01-16 22:16:13, Info [MediaRoot]: []

    2020-01-16 22:16:13, Info [MediaImageRoot]: []

    2020-01-16 22:16:13, Info [MediaProvPackageRoot]: []

    2020-01-16 22:16:13, Info [MediaExtensibilityRoot]: []

    2020-01-16 22:16:13, Info [MediaAutoApplyRoot]: []

    2020-01-16 22:16:13, Info [MediaBootWimPath]: []

    2020-01-16 22:16:13, Info [MediaWinREPath]: []

    2020-01-16 22:16:13, Info [MediaDownlevelWinREPath]: []

    2020-01-16 22:16:13, Info [MediaOEMResetConfigPath]: []

    2020-01-16 22:16:13, Info [MediaAutoResetConfigPath]: []

    2020-01-16 22:16:13, Info [MediaRecoveryImageNames]: [[0] items]

    2020-01-16 22:16:13, Info [MediaComponentStoreImagePaths]: [[0] items]

    2020-01-16 22:16:13, Info [MediaProvPackageNames]: [[0] items]

    2020-01-16 22:16:13, Info [MediaProvPackageInstallOrder]: []

    2020-01-16 22:16:13, Info [MediaSingleInstancedProvPackages]: [[0] items]

    2020-01-16 22:16:13, Info [NarratorRunning]: [False]

    2020-01-16 22:16:13, Info [SystemDefaultEntry]: [{E8C7D8B3-35CE-11EA-9633-A3DB97E278E8}]

    2020-01-16 22:16:13, Info -- End SystemInfo dump

    2020-01-16 22:16:13, Info OnlineUI: Validating scenario

    2020-01-16 22:16:13, Info ResetValidateScenario: Scenario: [0] Target: [C:]

    2020-01-16 22:16:13, Info Session: Returning cached system information

    2020-01-16 22:16:13, Info ResetValidateScenario: Supported: [Yes]

    2020-01-16 22:16:13, Info OnlineUI: Validation passed

    2020-01-16 22:16:13, Info Prepare list of GUID paths for non-OS data volumes

    2020-01-16 22:16:13, Info OnlineUI: Scanning for data volumes

    2020-01-16 22:16:13, Info ResetGetDataVolumes: Enumerating host machine data volumes

    2020-01-16 22:16:13, Info Session: Returning cached system information

    2020-01-16 22:16:15, Info UblIsUSBDiskInternal: USB disk 2 is external to the system

    2020-01-16 22:16:15, Warning 0x80070490 in PushButtonReset::TestFlag::Get base\reset\engine\session\src\testflag.cpp:50: Test flag not set: [FormatExclude]

    2020-01-16 22:16:15, Info DataVolumes: Found [\\?\Volume{58f8b538-c393-453a-9af1-a5be6b5b957b}]: Disk [1] Partition [3] Drive [D]

    2020-01-16 22:16:15, Info ResetDataVolumes: Found [1] data volumes

    2020-01-16 22:16:15, Info OnlineUI: Found [1] data volumes

    2020-01-16 22:16:15, Info ResetHasCustomizations: Determine whether device has OEM customizations

    2020-01-16 22:16:15, Info Session: Returning cached system information

    2020-01-16 22:16:15, Info OnlineUI: Determining if payload download is enabled

    2020-01-16 22:16:15, Info Onesettings: Querying Prod server

    2020-01-16 22:16:15, Info ResetPayloadEnabled: payload enabled [True]

    2020-01-16 22:17:15, Info OnlineUI: User cancelled reset

    2020-01-16 22:17:15, Info ResetNotifyCancel: User canceled on page [OnlineCloudRecoveryOption]

    2020-01-16 22:17:15, Info OnlineUI: Releasing reset session

    2020-01-16 22:17:15, Info ResetReleaseSession: Releasing session

    :)
     
    JosephBlessingh, Jan 16, 2020
    #1
  2. P4-630 Win User

    How to reset Windwos 8 Password?

    http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

    • If you've forgotten your Windows password, there are several ways to retrieve or reset it:
      • If your PC is on a domain, your system administrator must reset your password.
      • If you're using a Microsoft account, you can reset your password online. ...
      • If you're using a local account, use your password hint as a reminder.
     
    P4-630, Jan 16, 2020
    #2
  3. newfellow Win User
    How to reset whole netsh? (Windows 7)

    Was wondering has the commands changed somehow since on Windows XP and on Windows Vista 'NETSH INT RESET ALL' cleaned entire netsh up from top to bottom.

    Now on Windows 7 this same command says no go and only way I can see it is by building .cmd/.bat which does something like:

    Code: netsh winsock reset all netsh int 6to4 reset all netsh int ipv4 reset all netsh int ipv6 reset all netsh int httpstunnel reset all netsh int isatap reset all netsh int portproxy reset all netsh int tcp reset all netsh int teredo reset all[/quote] now the king of the hill of bugs is this doesn't actually do even it's job even after reboot. values setup to are not reset to defaults. (I know I could add more entire list of entries there is, but looking for clean delete/wipe settings & default everything not to dump entire list of resets.)

    So, anyone got a plan B?
     
    newfellow, Jan 16, 2020
    #3
  4. puma99dk| Win User

    Reset Windows showing me there was a problem resetting your pc

    Windows 8 PC reset

    I have used this software from Passcape called Reset Windows Password, to reset a Windows 8.1 administrator password on, that was even linked to a online account and it worked fine.

    Link: Reset Windows Password
     
    puma99dk|, Jan 16, 2020
    #4
Thema:

Reset Windows showing me there was a problem resetting your pc

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  1. sensemisc.cpp

    ,
  2. IsNarratorRunning: Error finding window NarratorUIClass; HR = 0x0

    ,
  3. ResetNotifyCancel: User canceled on page [OnlineResetTypeSelection]