Windows 10: Resetting a laptop

My grandma passed away and I was given her laptop and I don't know her password. Everytime I try resetting her laptop it gets to 45% and then goes back to the screen it was on before and says "go back to windows recovery environment". How do I fix it?

:)

 

Multiple Issues After Resetting Laptop

Hi,

I recently reset my laptop and since then I've been experiencing a whole host of issues:

• Windows search bar doesn't work
• Shop app won't open
• Won't allow me to change location settings
• Clock/calendar on my toolbar is unresponsive when I click on it

Any ideas what the problem might be, please? Advice / suggestions are very much appreciated!

Cheers,

 

Best laptop under $800??

Well the last one I suggested seems to be the best for 650$

EDIT: to facilitate your search...

Laptop GFX benchmark list

Laptop CPU Benchmark list

 

Custom Driver : Intel HD Graphics & ATI Combo (Alpha) - by nIGHTmAYOR

according to laptop support page they do list an old downloadable driver for intel for windows 7 , weather this is related to there being several variants of that laptop or this laptop has switchable graphics i may just suggest you reset the bios and see if things change , if yes you may be able to apply step 2 , if not then apply step 4 and call it today , you are still better off being on the high performance gpu .

Out of curiosity can you take a snap shot from Settings > System > Display. Scroll down and click the “Graphics Settings” ?